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  1. #11
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    Default Re: [Declined: 10626-Transaction refused due to risk model]

    Scratch that. Previous time error code was received was 12th March. Not a flat or apartment address just normal address type, order went through on second attempt using Paypal instead. Error code email sent to us mentioned different billing address as to the one mentioned on the order page of successful order.

    So I am thinking maybe Paypal has changed the error code message for all times a customer puts the wrong billing address now? It just looks a little awkward mentioning 'risk model' now, as it is perhaps simply user error?

  2. #12
    Join Date
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    Default Re: [Declined: 10626-Transaction refused due to risk model]

    "Risk Model" refers to risk-management rules that you and/or PayPal have set up in your PayPal account. Talk to them.
    .

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  3. #13
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    Default Re: [Declined: 10626-Transaction refused due to risk model]

    Thanks for the reply Dr Byte. I will find out more from Paypal and see what settings there are now.

  4. #14
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    Default Re: [Declined: 10626-Transaction refused due to risk model]

    mentioned different billing address as to the one mentioned on the order page of successful order
    That is a normal tactic of stolen card users - - having an order sent to an address other than normal or billing address
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  5. #15
    Join Date
    Jul 2012
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    Default Re: [Declined: 10626-Transaction refused due to risk model]

    Quote Originally Posted by kobra View Post
    That is a normal tactic of stolen card users - - having an order sent to an address other than normal or billing address
    Could be wrong, but wouldn't think that a dubious customer would then go through all the extra effort of potentially being ratted out by following up with paypal, the bank, etc.... But certainly would approach the transaction with care and also would do the follow-up on the file changes just for peace of mind.
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