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  1. #1
    Join Date
    Aug 2012
    Location
    Kitty Hawk, NC
    Posts
    53
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    Default USPS and UPS shipping stopped working today! Help!

    Hi,

    I'm in panic mode becuase I am losing sales


    Starting today, everyone is getting this error when checking out:

    United Parcel Service United Parcel Service
    We are unable to obtain a rate quote for UPS shipping.
    Please contact the store if no other alternative is shown.

    United States Postal Service
    An error occurred in obtaining USPS shipping quotes.
    If you prefer to use USPS as your shipping method, please try refreshing this page, or contact the store owner.

  2. #2
    Join Date
    Aug 2012
    Location
    Kitty Hawk, NC
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    53
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    Default Re: USPS and UPS shipping stopped working today! Help!

    I checked with my Hosting company and they said it's not on their end.

  3. #3
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,474
    Plugin Contributions
    6

    Default Re: USPS and UPS shipping stopped working today! Help!

    If you look in the /logs do you see any debug logs?

    What version Zen Cart?

    What version php?

    If you run the file:
    /includes/extras/curltester.php

    do you get any errors?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
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  4. #4
    Join Date
    Aug 2012
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    Kitty Hawk, NC
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    Default Re: USPS and UPS shipping stopped working today! Help!

    Hi,

    Thank you for your quick response! I am using v1.5.4 and php is 5.5.32 (Zend: 2.5.0)
    I will run the file and check to see what it says.

  5. #5
    Join Date
    Aug 2012
    Location
    Kitty Hawk, NC
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    Default Re: USPS and UPS shipping stopped working today! Help!

    If I ran it correctly it says:

    403
    Forbidden

    Access to this resource on the server is denied!

  6. #6
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
    69,474
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    6

    Default Re: USPS and UPS shipping stopped working today! Help!

    Is that file actually on your server? (many delete that directory from their server)
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  7. #7
    Join Date
    Aug 2012
    Location
    Kitty Hawk, NC
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    Default Re: USPS and UPS shipping stopped working today! Help!

    I checked logs and found this:

    2016-03-17 15:46:26.785 [INFO] [96.225.157.195:64543] File not found /includes/templates/template_default/popup_shipping_estimator/bootstrap-responsive.min.css]

  8. #8
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
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    6

    Default Re: USPS and UPS shipping stopped working today! Help!

    If that directory and file is on your server, check the file:
    .htaccess

    and at the bottom you will see:
    Code:
    # NOTE: GoDaddy runs PHP as CGI, so the -ExecCGI on the line below may block .php scripts from running in this directory
    OPTIONS -Indexes -ExecCGI
    So remove the -ExecCGI
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  9. #9
    Join Date
    Sep 2003
    Location
    Ohio
    Posts
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    6

    Default Re: USPS and UPS shipping stopped working today! Help!

    Quote Originally Posted by enchanted1 View Post
    I checked logs and found this:

    2016-03-17 15:46:26.785 [INFO] [96.225.157.195:64543] File not found /includes/templates/template_default/popup_shipping_estimator/bootstrap-responsive.min.css]
    That file does not come with Zen Cart not sure why it is trying to load it but has nothing to do with failing to get quotes ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
    Signup for our Announcements Forums to stay up to date on important changes and updates!

  10. #10
    Join Date
    Aug 2012
    Location
    Kitty Hawk, NC
    Posts
    53
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    Default Re: USPS and UPS shipping stopped working today! Help!

    curltester.php is on my site, I ran it again, it's lengthy:

    Testing communications to various destinations. This is a simple diagnostic to determine whether your server can connect to common destinations.
    For advanced "details" mode, add ?details=on to the URL.

    Connecting to Zen Cart Support Server (http) ...
    Error 6: Could not resolve host: www.zen-cart.com

    Connecting to Zen Cart Support Server (https) ...
    Error 6: Could not resolve host: www.zen-cart.com

    Connecting to USPS (port 80)...
    Error 6: Could not resolve host: production.shippingapis.com

    Connecting to USPS Test/Staging/Sandbox Server (port 80)...
    Error 28: Resolving timed out after 5514 milliseconds

    Connecting to UPS (port 80)...

    Warning: fsockopen(): php_network_getaddresses: getaddrinfo failed: Temporary failure in name resolution in /home/theenc/public_html/shop/extras/curltester.php on line 179

    Warning: fsockopen(): unable to connect to www.ups.com:80 (php_network_getaddresses: getaddrinfo failed: Temporary failure in name resolution) in /home/theenc/public_html/shop/extras/curltester.php on line 179

    Error Num: 0, Message: php_network_getaddresses: getaddrinfo failed: Temporary failure in name resolution

    Connecting to UPSXML (SSL) (wwwcie.ups.com) ...
    Error 6: Could not resolve host: wwwcie.ups.com

    Connecting to UPSXML (SSL) (www.ups.com) ...
    Error 6: Could not resolve host: www.ups.com

    Connecting to UPSXML (SSL) (onlinetools.ups.com) ...
    Error 6: Could not resolve host: onlinetools.ups.com

    Connecting to FedEx (port 80)...

    Warning: fsockopen(): php_network_getaddresses: getaddrinfo failed: Temporary failure in name resolution in /home/theenc/public_html/shop/extras/curltester.php on line 179

    Warning: fsockopen(): unable to connect to fedex.com:80 (php_network_getaddresses: getaddrinfo failed: Temporary failure in name resolution) in /public_html/shop/extras/curltester.php on line 179

    Error Num: 0, Message: php_network_getaddresses: getaddrinfo failed: Temporary failure in name resolution

    Connecting to PayPal IPN (port 443)...

    Warning: fsockopen(): php_network_getaddresses: getaddrinfo failed: Temporary failure in name resolution in /public_html/shop/extras/curltester.php on line 179

    Warning: fsockopen(): unable to connect to www.paypal.com:443 (php_network_getaddresses: getaddrinfo failed: Temporary failure in name resolution) in /public_html/shop/extras/curltester.php on line 179

    Error Num: 0, Message: php_network_getaddresses: getaddrinfo failed: Temporary failure in name resolution

    Error 6: Could not resolve host: www.paypal.com

    Connecting to PayPal IPN (port 443) Sandbox ...

    Warning: fsockopen(): php_network_getaddresses: getaddrinfo failed: Temporary failure in name resolution in /public_html/shop/extras/curltester.php on line 179

    Warning: fsockopen(): unable to connect to www.sandbox.paypal.com:443 (php_network_getaddresses: getaddrinfo failed: Temporary failure in name resolution) in /public_html/shop/extras/curltester.php on line 179

    Error Num: 0, Message: php_network_getaddresses: getaddrinfo failed: Temporary failure in name resolution

    Error 6: Could not resolve host: www.sandbox.paypal.com

    Connecting to PayPal Express/Pro Server ...
    Error 6: Could not resolve host: api-3t.paypal.com

    Connecting to PayPal Express/Pro Sandbox ...
    Error 6: Could not resolve host: api-3t.sandbox.paypal.com

    Connecting to PayPal Payflowpro Server ...
    Error 6: Could not resolve host: payflowpro.paypal.com

    Connecting to AuthorizeNet Production Server ...
    Error 6: Could not resolve host: secure.authorize.net

    Connecting to AuthorizeNet Developer/Sandbox Server ...
    Error 28: Resolving timed out after 5513 milliseconds

    Connecting to First Data GGe4 server (SSL)...
    Error 6: Could not resolve host: checkout.globalgatewaye4.firstdata.com

    Connecting to LinkPointAPI server (port 1129)...
    Error 28: Resolving timed out after 5514 milliseconds

    Testing completed. See results above.

 

 
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