Not sure I will get any answers as I am not really sure why or what is happening - however I thought that I would ask in case anyone knows where else to check
So shop getting ~20 orders per day
for 5 orders the shipping module (table rate) defaulted to the language file within the default ENGLISH directory verses the MYTEMPLATE directory
we also had 1 order come through using the storepickup module that did the same
To avoid this I have edited the ENGLISH language file to match the MYTEMPLATE file - but I believe that is the wrong thing as it should only ever use the MYTEMPLATE files unless none are there..?
Any idea why it did this for those handful of orders?
checked that all use same shipping/zone/tax settings etc
I wondered if slow server at that time and it couldn't get access to that MYTEMPLATE folder maybe? Could that happen?
Any other thoughts or things that I can check - as it was very obvious when it happened!
as it said
Table Rate (Best Way):
instead of
Shipping (Once your order is Completed, it will be shipped via Courier (or Royal Mail if your order value was under £10).):
Kind of obvious
Really just looking for how it could happen to try to stop it in the future
Thanks
Sarah
Bookmarks