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  1. #11
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    Default Re: install freezes at "Loading Character Set specific data 59%"

    Hi

    Can you provide info regarding your server setup

    e.g. php version, mysql version etc.

    your admin/server_info.php will provide this info

    Or put a file on your server like this:
    filename: phpinfo.php
    Code:
    <?php echo phpinfo();
    and point your browser to that phpinfo.php file, to see the details on-screen.
    Delete the file when done.

  2. #12
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    Default Re: install freezes at "Loading Character Set specific data 59%"

    Could it have anything to do with collation? As far as I can tell from everything I can see in phpMyAdmin the database and tables use UTF, but is it possible that something somewhere else is latin-1 and that is causing a problem? I guess if that were the problem none of the UTF-8 data would be written.

    Next, I wonder if the issue has something to do with 1&1. I might try to replicate this install on another server just to see if I get a different result or if the same thing happens.

    Meanwhile, if you can think of any other possible reason or possible place for me to look for info that would shed light on the problem, I'd be appreciative.

    I'm guessing no one else has reported any problem like this?

    Thanks for your help!

  3. #13
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    Default Re: install freezes at "Loading Character Set specific data 59%"

    Thanks Wilt, I think I did give the php and mysql versions above. :)

  4. #14
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    Default Re: install freezes at "Loading Character Set specific data 59%"

    [QUOTE=earmsby;1308471]Could it have anything to do with collation? As far as I can tell from everything I can see in phpMyAdmin the database and tables use UTF, but is it possible that something somewhere else is latin-1 and that is causing a problem? I guess if that were the problem none of the UTF-8 data would be written.
    [/code]
    For a fresh install I don't see how collation matters in this context.
    Quote Originally Posted by earmsby View Post
    Next, I wonder if the issue has something to do with 1&1. I might try to replicate this install on another server just to see if I get a different result or if the same thing happens.
    Perhaps.

    Quote Originally Posted by earmsby View Post
    I'm guessing no one else has reported any problem like this?
    Nobody.
    Of the hundreds of installs I've done, I've not encountered it failing like this, at least not without logging a "why" in the logs.
    .

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  5. #15
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    Default Re: install freezes at "Loading Character Set specific data 59%"

    Are you trying to enable HTTPS from the get-go? 1&1 (shared-server accounts) currently has some "issues" like no support for TLS 1.2 that could be getting in the way.

  6. #16
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    Default Re: install freezes at "Loading Character Set specific data 59%"

    Quote Originally Posted by lat9 View Post
    Are you trying to enable HTTPS from the get-go? 1&1 (shared-server accounts) currently has some "issues" like no support for TLS 1.2 that could be getting in the way.
    Yes, I was using HTTPS from the start because the current live site does. I thought you had to use https to even be able to log into the admin section at all. I guess I try the process again without it just to see what happens and if that makes a difference.

  7. #17
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    Default Re: install freezes at "Loading Character Set specific data 59%"

    Quote Originally Posted by earmsby View Post
    I guess I can try the process again without it just to see what happens and if that makes a difference.
    Tried it without HTTPS at all and still froze adding UTF data.

    Next step is to try it on a different server. I'm continuing to suspect it's an issue with 1&1. They lock down a number of things that I have found irritating to get around (like no remote MYSQL access so I can only work with the database through their myphpadmin portal).

  8. #18
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    Default Re: install freezes at "Loading Character Set specific data 59%"

    Quote Originally Posted by earmsby View Post
    Tried it without HTTPS at all and still froze adding UTF data.

    Next step is to try it on a different server. I'm continuing to suspect it's an issue with 1&1. They lock down a number of things that I have found irritating to get around (like no remote MYSQL access so I can only work with the database through their myphpadmin portal).
    Ok, I tried running pretty much the exact same install on a different server (BlueHost) this time and the database step ran in a matter of seconds with no problem. So, I think that means I will need to ask the client to put in a support ticket with 1&1. Is there anything I would want to advise him to ask them to look at?

    The ironic thing here is that 1&1 is basically forcing him to upgrade to ZC 1.5.5 because of their forced upgrade to php7 in May. But if some setting on their server is tripping this up and preventing him from doing this upgrade then they're planning to charge him extra money for staying on php 5.x

  9. #19
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    Default Re: install freezes at "Loading Character Set specific data 59%"

    If you install/upgrade at another host (Bluehost) then you should be able to move this fileset and DB to 1&1 for your client
    Basically follow this FAQ
    https://www.zen-cart.com/content.php...fferent-server
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  10. #20
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    Default Re: install freezes at "Loading Character Set specific data 59%"

    Quote Originally Posted by kobra View Post
    If you install/upgrade at another host (Bluehost) then you should be able to move this fileset and DB to 1&1 for your client
    Basically follow this FAQ
    https://www.zen-cart.com/content.php...fferent-server
    Perhaps, but 1&1 locks down their database servers pretty tightly and I've had a hard time doing dumps and restores. I'm almost ready to insist the client move to a new host or else find a new web developer. [exasperated...] Of course the client doesn't want to pay much to do "routine" things. ;)

 

 
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