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  1. #1
    Join Date
    Mar 2006
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    Rosebud, Victoria, Australia
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    Default Order Comments Status/Update Boilerplate

    When you have a team working to fulfill customer orders, and different people each day, it becomes vital to have a central place for recording what is going on with orders, plus providing customers with update emails and status updates.

    We've been trying to use the customer order comments and status values to record what is going on with a customer.

    However, a lot of responses are pretty standard. Thus it would be nice to have these boilerplate responses available and able to be managed and used easily on the customer orders admin page.

    Is there a Zen Cart plugin to provide us with a set of standard customer boilerplate options? (I couldn't find one.) Each boilerplate item would have a title, content (hopefully HTML capable), and sort order.

    Then we could have a drop down box on the admin customer order page which displays the boilerplate title, in the sort order. It would then let us select which boilerplate option gets put into the order comment box. We then get to edit/personalise the comments before updating the order comments and/or status.

    There would need to be an admin page where we get to edit/add/delete boilerplate options.

    Has this already been done?

    Best regards, Lloyd Borrett.
    Zen Cart 1.5.5e, PHP 5.3.29 MySQL 5.5.42

  2. #2
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    Default Re: Order Comments Status/Update Boilerplate

    I don't think it has been done, but it surely can be done. My first thought is to populate a new table with the boilerplates and present them via a drop down. Upon selection the comment is then populated.

  3. #3
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    Default Re: Order Comments Status/Update Boilerplate

    You got me inspired, so I started to code this mod.

  4. #4
    Join Date
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    Default Re: Order Comments Status/Update Boilerplate

    some images to give you an idea
    Click image for larger version. 

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    A drop-down on the orders page to select the comment, and a separate page to add/edit/remove comments

    Multilingual and html enabled

  5. #5
    Join Date
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    Default Re: Order Comments Status/Update Boilerplate

    Looking good. I suggest a sort order will be required for the predefined comments.

    Also need to look into how the comments will be handled in the emails.

    My understanding is that comments by default are just text with no HTML handling.

    Nice to be able to put HTML in the comments, especially links, but need to make sure it gets handled properly in the emails.

    Best regards, Lloyd Borrett.
    Zen Cart 1.5.5e, PHP 5.3.29 MySQL 5.5.42

  6. #6
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    Default Re: Order Comments Status/Update Boilerplate

    Quote Originally Posted by lloyd_borrett View Post
    Looking good. I suggest a sort order will be required for the predefined comments.

    Also need to look into how the comments will be handled in the emails.

    My understanding is that comments by default are just text with no HTML handling.

    Nice to be able to put HTML in the comments, especially links, but need to make sure it gets handled properly in the emails.

    Best regards, Lloyd Borrett.
    The basic functionality is working now. HTML can be used in the comments, but will only be recognized (obviously) when sending html mails. For example is the html comment is
    HTML Code:
    <p>test comment <a href="http://test-domain.com">link</a></p>
    The plain text mail looks like "test comment link".
    To overcome this "problem" some additional coding is still needed.

    I'll make a repository on GitHub later, so any one who likes can test his code.

  7. #7
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    Default Re: Order Comments Status/Update Boilerplate

    This is the link to the repository https://github.com/Zen4All/Zen-Cart-...ts-Boilerplate

    or you can download the latest file-set directly https://github.com/Zen4All/Zen-Cart-...ive/master.zip

  8. #8
    Join Date
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    Default Re: Order Comments Status/Update Boilerplate

    I tried using this with version 1.55d but it crashed the admin section. It appears that the auto_loaders file causes the issue. Any updates on this?

  9. #9
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    Default Re: Order Comments Status/Update Boilerplate

    Quote Originally Posted by n8pbm View Post
    I tried using this with version 1.55d but it crashed the admin section. It appears that the auto_loaders file causes the issue. Any updates on this?
    I'll take a look at it tonight. Do you have any debug log?

  10. #10
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    Default Re: Order Comments Status/Update Boilerplate

    I will take a look when I get a chance and let you know.

 

 
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