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  1. #41
    Join Date
    Dec 2009
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    Amersfoort, The Netherlands
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    Default Re: Order Comments Status/Update Boilerplate

    I just tested this in combination with super orders, and it works fine for me.

  2. #42
    Join Date
    Jan 2007
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    Illinois, USA
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    Default Re: Order Comments Status/Update Boilerplate

    Installed on ZC 1.5.7b and it functions without issue.
    Thank You
    NTO: building a better network thru collaboration
    www.needtoorder.com | www.coffeewitheinstein.com

  3. #43
    Join Date
    Apr 2007
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    Manchester, NH
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    Default Re: Order Comments Status/Update Boilerplate

    hello zenniacs,

    My client today asked me why this feature is missing, he would like to auto append comments to customer messages as it used to exist per this forum thread.

    The one we're on (https://www.zen-cart.com/showthread....te-Boilerplate)

    Does this function not exist anymore?

  4. #44
    Join Date
    Jun 2016
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    Suffolk VA
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    Default Re: Order Comments Status/Update Boilerplate

    Something like this would make a great addition to the customer record to keep up with what the customer told you today compared to the claim they made last week, etc. Or not even when a customer is being a problem, just forgetful. I have one customer who calls at least once a week and can't remember what she asked about on the last call, so we go round and round trying to figure out what she needed help with. I've started making these notes in a separate file, but it sure would be nice to have them come up with the customer record, as many places with regular CSR employees do.

  5. #45
    Join Date
    Feb 2006
    Location
    Tampa Bay, Florida
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    7,770
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    Default Re: Order Comments Status/Update Boilerplate

    Does your business volume justify a using a CRM? It's unlikely that these features would be built into the Zen Cart core.
    That Software Guy. My Store: Zen Cart Modifications
    Available for hire - See my ad in Services
    Plugin Moderator, Documentation Curator, Chief Cook and Bottle-Washer.

  6. #46
    Join Date
    Apr 2007
    Location
    Manchester, NH
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    Default Re: Order Comments Status/Update Boilerplate

    That's right! Having a running commentary that both parties receive (owner and customer) keeps everyone on the same page.

    The Boilerplate solution is for canned messages. My client thought we used to have the ability to make an order comment and when it is stored in orders, there would be a button to the right of each comment that would move it to Customer Comments, the editor below the order comments.

    I couldn't find anything like that.

  7. #47
    Join Date
    Jan 2004
    Posts
    66,335
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    Default Re: Order Comments Status/Update Boilerplate

    Quote Originally Posted by CarolineBogart View Post
    That's right! Having a running commentary that both parties receive (owner and customer) keeps everyone on the same page.

    The Boilerplate solution is for canned messages. My client thought we used to have the ability to make an order comment and when it is stored in orders, there would be a button to the right of each comment that would move it to Customer Comments, the editor below the order comments.

    I couldn't find anything like that.
    You might be thinking of "Admin Notes". I don't know if that plugin has been updated in awhile though.

    But, as swguy mentions, using a CRM application alongside might give you even more benefit than patching features onto the store.
    .

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  8. #48
    Join Date
    Jan 2007
    Location
    Illinois, USA
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    Default Re: Order Comments Status/Update Boilerplate

    I previously had posted that this worked with 1.5.7b... and it did ONLY because I overwrote the admin/orders.php file with 1.5.6 version. Which broke several new features with 1.5.7b in the orders admin.

    After merging the 3 comments from the Boiler plate orders.php file with 1.5.7b orders.php file, the Boiler plate allows you to define the comments, the comments display as a selection in the order, but do NOT load when selected.

    Currently is NOT functioning with 1.5.7b
    NTO: building a better network thru collaboration
    www.needtoorder.com | www.coffeewitheinstein.com

  9. #49
    Join Date
    Mar 2005
    Posts
    92
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    Default Re: Order Comments Status/Update Boilerplate

    Quote Originally Posted by Carbonless View Post
    I previously had posted that this worked with 1.5.7b... and it did ONLY because I overwrote the admin/orders.php file with 1.5.6 version. Which broke several new features with 1.5.7b in the orders admin.

    After merging the 3 comments from the Boiler plate orders.php file with 1.5.7b orders.php file, the Boiler plate allows you to define the comments, the comments display as a selection in the order, but do NOT load when selected.

    Currently is NOT functioning with 1.5.7b
    Any chance you resolved this? I am trying to merge the two files together but have the same issue. I can select the comments in the dropdown but they do not populate the comments section. I am sure it is where the changes are placed but the 1.5.7c orders.php file is very different than the one included in the mod. I just do not know enough to figure it out.

  10. #50
    Join Date
    Feb 2006
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    Default Re: Order Comments Status/Update Boilerplate

    OK this plugin has been updated for 1.5.7.
    That Software Guy. My Store: Zen Cart Modifications
    Available for hire - See my ad in Services
    Plugin Moderator, Documentation Curator, Chief Cook and Bottle-Washer.

 

 
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