When you have a team working to fulfill customer orders, and different people each day, it becomes vital to have a central place for recording what is going on with orders, plus providing customers with update emails and status updates.
We've been trying to use the customer order comments and status values to record what is going on with a customer.
However, a lot of responses are pretty standard. Thus it would be nice to have these boilerplate responses available and able to be managed and used easily on the customer orders admin page.
Is there a Zen Cart plugin to provide us with a set of standard customer boilerplate options? (I couldn't find one.) Each boilerplate item would have a title, content (hopefully HTML capable), and sort order.
Then we could have a drop down box on the admin customer order page which displays the boilerplate title, in the sort order. It would then let us select which boilerplate option gets put into the order comment box. We then get to edit/personalise the comments before updating the order comments and/or status.
There would need to be an admin page where we get to edit/add/delete boilerplate options.
Has this already been done?
Best regards, Lloyd Borrett.
MODERATOR COMMENT: A plugin was built and it is available here:
https://www.zen-cart.com/downloads.php?do=file&id=2222
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