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  1. #1
    Join Date
    Oct 2015
    Location
    Port Lavaca, Texas USA
    Posts
    29
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    Default Sales record is not right

    I am running version 154

    In my sales report [Best Products Purchased] of items sold . it is not showing what I sold.

    Is it by chance counting those people who were checking shipping maybe?

    Mike

  2. #2
    Join Date
    Dec 2008
    Location
    New Zealand
    Posts
    88
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    1

    Default Re: Sales record is not right

    What is the error - showing no sales? Too many? Too few?

    How do you know it is wrong?

  3. #3
    Join Date
    Oct 2015
    Location
    Port Lavaca, Texas USA
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    29
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    Default Re: Sales record is not right

    Quote Originally Posted by PatClay View Post
    What is the error - showing no sales? Too many? Too few?

    How do you know it is wrong?
    There is no error.

    12 6 Complete mason jar lid fermentation Kits + 6 extra lids/gasket 11 should be 1
    7 3 piece fermentation airlock single 3 should be 0
    5 Silicone Grommet FDA approved and BPA free 3 should be 2
    1 Single plastic mason jar lid 3 should be 0
    20 1000 FREE tobacco seeds 2 should be 0
    6 6 Pack of Pickle-Pushing No-Float Jar-Packers 2 should be 1
    13 8 pack plastic mason jar canning jar lids 2 should be 0
    17 2 dozen Food grade silicone grommet for mason jar drinking glass 1 is correct
    19 Single Pickle*Pushing No-Float Jar*PackerFermentation Kit 1 should be 0

    All to many sales

    Thanks for reply

  4. #4
    Join Date
    Dec 2008
    Location
    New Zealand
    Posts
    88
    Plugin Contributions
    1

    Default Re: Sales record is not right

    Why do you believe that:
    13 8 pack plastic mason jar canning jar lids 2 should be 0

    Where have you got your 0 sales number from?

    Have you had cancelled orders? Orders made but not completed?

  5. #5
    Join Date
    Oct 2015
    Location
    Port Lavaca, Texas USA
    Posts
    29
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    0

    Default Re: Sales record is not right

    I only know I have not received any order email nor payment emails and no complaints from mad customers. That is what I am wondering is maybe it is people checking shipping and not finishing purchase. No I have not cancelled or made any fake purchases.
    I got the 0 sales from that chart which fits what we have actually sold of that item

  6. #6
    Join Date
    Apr 2006
    Location
    West Salem, IL
    Posts
    2,748
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    Default Re: Sales record is not right

    I would check the orders_Products table for the product_ids for those products to see if they actually show up in an order.
    Addtionally you can check the products table (products_ordered field) too see what it shows there for a count
    Mike
    GeekHost - Zen Cart Certified & PCI Compliant Hosting
    The Zen Cart Forum...Better than a monitor covered with post-it notes!

 

 

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