Required Input error clears all attributes of input data

**polygone** · 30 May 2016, 11:54 PM

We sell services - so that means long questionnaires of customer input. Some fields are required - but if they make a mistake on that required input and then they make the correction and then "add to cart" all the data they input previously is lost - but they don't know this until we ask them for it in a followup email.

Is there any solution for this?

It has resulted in more than one refund and is very embarrassing.

**polygone** · 31 May 2016, 12:02 AM

It's actually worse than that. If the "required input" error is triggered they are shown a page with all their previous answers missing AND NO INPUT FIELDS AVAILABLE TO RE FILL IN.

I should mention that the Required Input is usually a Drop Down choice - the first of which is "Please Choose One"

**mc12345678** · 31 May 2016, 06:35 AM

Originally Posted by polygone

It's actually worse than that. If the "required input" error is triggered they are shown a page with all their previous answers missing AND NO INPUT FIELDS AVAILABLE TO RE FILL IN.

I should mention that the Required Input is usually a Drop Down choice - the first of which is "Please Choose One"

This is not an issue in a default ZC store. How is your store modified? What plugins, code changes have been made? What has your template modified?

**polygone** · 31 May 2016, 12:43 PM

Thank you for confirming this is not normal - I will discuss with our developer.

**mc12345678** · 31 May 2016, 01:11 PM

I should say that there might be specific cases where such reentry is correct to do. Situations that come to mind are specific entry of say credit card information. This depends on how the data is intermittently processed and other requirements. I am not certified in any such process, but answers to a basic questionnaire should not be lost.