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  1. #1
    Join Date
    Jun 2016
    Location
    london uk
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    Default Not Available At This Time Sorry, we are not shipping to your region at this time.

    We haven't change anything, but

    Not Available At This Time
    Sorry, we are not shipping to your region at this time.
    Please contact us for alternate arrangements.

    comes up on the screen if your address is outside the UK (we're LONDON UK based).
    How do we fix this problem?

    Best regards

    Sean B

  2. #2
    Join Date
    Jul 2012
    Posts
    16,090
    Plugin Contributions
    17

    Default Re: Not Available At This Time Sorry, we are not shipping to your region at this time

    Welcome to ZC! And I mean that politely. Glad that you are seeking help for your issues.

    Start with identifying your shipping setup. Are zones used? What shipping methods are enabled? What are the sort orders of those enabled? Have you made any modifications to the default code for the shipping module? What method/rules are expected to be active for outside the UK?

    All these questions (and others may ask more) because we who offer assistance aren't logged into your admin/site to be able to test or investigate these settings and other differences. So, your help up front is greatly appreciated in order for others to help you.
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...

  3. #3
    Join Date
    Jun 2016
    Location
    london uk
    Posts
    2
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    Default Re: Not Available At This Time Sorry, we are not shipping to your region at this time

    Thank you for getting back to me.
    Zones used? Yes.
    What shipping methods are enabled? how do I find out? where do I have to click to see?
    What are the sort orders of those enabled? how do I find out? where do I have to click to see?
    Have you made any modifications to the default code for the shipping module? we haven't made any modifications or changed anything.
    What method/rules are expected to be active for outside the UK? I'm not sure, again how do I find out? where do I have to click to see?
    Please be patient with me, I'm trying my best.
    Sean

  4. #4
    Join Date
    Jul 2012
    Posts
    16,090
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    Default Re: Not Available At This Time Sorry, we are not shipping to your region at this time

    No problemo.

    Shipping information is listed in the admin, modules->shipping.
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...

  5. #5
    Join Date
    Jan 2004
    Posts
    66,350
    Blog Entries
    7
    Plugin Contributions
    271

    Default Re: Not Available At This Time Sorry, we are not shipping to your region at this time

    When did this problem first start?

    What was happening "before the problem started"? ie: what should I expect to see, and how are you certain that that "was" happening before?
    .

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