Not Available At This Time Sorry, we are not shipping to your region at this time.

[sean b]

We haven't change anything, but

Not Available At This Time
Sorry, we are not shipping to your region at this time.
Please contact us for alternate arrangements.

comes up on the screen if your address is outside the UK (we're LONDON UK based).
How do we fix this problem?

Best regards

Sean B

[mc12345678]

Welcome to ZC! And I mean that politely. Glad that you are seeking help for your issues.

Start with identifying your shipping setup. Are zones used? What shipping methods are enabled? What are the sort orders of those enabled? Have you made any modifications to the default code for the shipping module? What method/rules are expected to be active for outside the UK?

All these questions (and others may ask more) because we who offer assistance aren't logged into your admin/site to be able to test or investigate these settings and other differences. So, your help up front is greatly appreciated in order for others to help you.

[sean b]

Thank you for getting back to me.
Zones used? Yes.
What shipping methods are enabled? how do I find out? where do I have to click to see?
What are the sort orders of those enabled? how do I find out? where do I have to click to see?
Have you made any modifications to the default code for the shipping module? we haven't made any modifications or changed anything.
What method/rules are expected to be active for outside the UK? I'm not sure, again how do I find out? where do I have to click to see?
Please be patient with me, I'm trying my best.
Sean

[mc12345678]

No problemo.

Shipping information is listed in the admin, modules->shipping.

[DrByte]

When did this problem first start?

What was happening "before the problem started"? ie: what should I expect to see, and how are you certain that that "was" happening before?

[pixelpadre]

I experienced the same problem. But it was my fault.

I had 2 items in my cart

I had no shipping modules

I had item that was VIRTUAL

BUT

I had one item that mistakenly was not VIRTUAL

Solution was to go back to Product and make it Virtual like all of other items in my store. I tried to post this to a 2015 thread but it was closed.

So, it's time to close this one too.