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  1. #1
    Join Date
    Mar 2008
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    Default Paypal Payment received through shop, but not on Paypal Account?

    I am having a problem with Paypal payments using "PayPal Website Payments Standard". I am getting notification through the Zen Cart shop of a new order and payment and a link to Paypal Trans ID. Everything seems to be in order through the Zen Cart shop. But when I go directly to my Paypal account, there is no record of a payment or transaction being made. This has only happened on one sale, all other sales have been OK.

    I have contacted Paypal and awaiting a response. Anyone have any ideas of what may be happening?

  2. #2
    Join Date
    Jan 2004
    Posts
    66,364
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    274

    Default Re: Paypal Payment received through shop, but not on Paypal Account?

    Ask PayPal to investigate where the payment went for that Transaction ID.

    It would be much more reliable, and a better customer experience, if you were to use Express Checkout instead of Payments Standard.
    .

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