Re: One-Page Checkout [Support Thread]
Shipped to wrong address snafu. I have looked through OPC change files and didn't find anything that looked similar
OPC 2.3.0
I'll try to get the order of events here:
- Customer moves last year
- Customer (allegedly) changes addresses in Customer Account and removes all instances of old address from their account info. Customer's last account info last edit timestamped 10-15 minutes before order timestamp (as best as I can tell). Assume account edit was possibly an address entry.
- Customer places order 2 weeks ago
- Customer pays for order using PayPal
- We ship order to shipping address on invoice which is same as billing
- Customer gets notice that order has been delivered
- Customer checks and finds order shipped to old address
- Customer calls and wants to know what happened and why order was shipped to wrong address
- We shipped to address on invoice which was old address, allegedly changed in database to new address last year.
- We look at the PP payment notice and see seller protection if shipped to: OLD address
ZC logfiles seem to indicate OLD address transmitted to PayPal. I don't have enough hair left to figure out how the old address was used but I'm still digging for any trace that might turn on a lightbulb.
Any ideas or pointers on where to look for an explanation. This same sequence of events has happened before (once or twice)
Logfiles available but obviously this is not the place to post them in unedited format.
TNX
Rick
RixStix (dot) com
aka: ChainWeavers (dot) com
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