CentOS 7 and suPHP

[DrByte]

I ran the Zen Cart install on another domain on this same server. Installation pointed out no problems and completed successfully. This install log and install exception (made a typo in db name during first attempt) files were both created in he logs folder.

Given that a fresh install of Zen Cart works properly (with logs being written when errors occur) but a cPanel-to-cPanel server transfer does not, that suggests to me that the problem is server-side (finger pointing at cPanel).

While I completely appreciate the convenience of letting cPanel do the migration from one server to another, have you considered that a manual move might be more reliable?

[jeking]

Given that a fresh install of Zen Cart works properly (with logs being written when errors occur) but a cPanel-to-cPanel server transfer does not, that suggests to me that the problem is server-side (finger pointing at cPanel).

While I completely appreciate the convenience of letting cPanel do the migration from one server to another, have you considered that a manual move might be more reliable?

One point that maybe wasn't clear, with the fresh install the only logs were the install logs. Error log from the new installation were not being written to the logs folder.

[jeking]

I just noticed the date of the install log, it's 2/23/216 and this is the contents. I confirmed in WHM, the server date is set correctly, i.e. Mon Sep 5 10:17:50 GMT+5 2016

I don't know why, but sure seems odd.

---------------
Feb 23 2016 10:04 -- inspect
System Inspection Results:
------------------------------
NA: Webserver => Apache
NA: HTTP Host => www.wheatonwebsiteservices.net
NA: Path_Translated => /home/wweb/public_html/zen154/zc_install/index.php(SCRIPT_FILENAME)
NA: Real Path => /home/wweb/public_html/zen154
NA: Server Free Disk Space => 287.92 GB
NA: PHP O/S => Linux
NA: PHP API Mode => apache2handler
NA: PHP Max Execution Time per page => 3000
OK: MySQL Support => ON
OK: PHP Version => 5.6.16
OK: PHP Sessions Support => ON
OK: PHP Session.AutoStart => OFF
OK: PHP session.use_trans_sid => OFF
OK: Suggested SQL Cache Folder => /home/wweb/public_html/zen154/cache
OK: PHP GD Support => ON
OK: GD Version => GD bundled (2.1.0 compatible)
OK: PHP ZLIB Compression Support => ON
OK: PHP OpenSSL Support => ON
OK: PHP cURL Support => ON
OK: CURL NON-SSL Capability => Okay
OK: CURL SSL Capability => Okay
OK: PHP Upload Support => ON upload_max_filesize=15M; post_max_size=1024M
OK: PHP Upload TMP dir =>
OK: Apache .htaccess Support => ON
NA: PHP include_path => .:/usr/lib/php:/usr/local/lib/php
NA: PHP SMTP destination => localhost
NA: PHP sendmail path => /usr/sbin/sendmail -t -i
NA: PHP sendmail 'from' =>
WARN: PHP open_basedir restrictions => /home/wweb:/usr/lib/php:/usr/local/lib/php:/tmp
OK: PHP Output Buffering (gzip) => ON
OK: PHP XML Support => ON
OK: PHP Session.Save_Path => /home/wweb/public_html/zen154/cache-->Writeable
OK: includes/configure.php => Writeable
OK: admin/includes/configure.php => Writeable
OK: cache => OK 777 read/write/execute
OK: images => OK 777 read/write/execute (INCLUDE SUBDIRECTORIES TOO)
OK: includes/languages/english/html_includes => OK 777 read/write (INCLUDE SUBDIRECTORIES TOO)
OK: logs => OK 777 read/write/execute
OK: media => OK 777 read/write/execute
OK: pub => OK 777 read/write/execute
OK: admin/backups => OK 777 read/write
OK: admin/images/graphs => OK 777 read/write/execute
PHP Extensions compiled: Core, date, ereg, libxml, openssl, pcre, sqlite3, zlib, ctype, curl, dom, filter, ftp, gd, gettext, hash, iconv, SPL, json, mbstring, mcrypt, session, mysql, mysqli, standard, Phar, Reflection, mysqlnd, SimpleXML, soap, sockets, imap, tokenizer, xml, xmlreader, xmlwriter, zip, apache2handler, PDO, pdo_sqlite, timezonedb, pdo_mysql, ionCube Loader, Zend OPcache, Zend Guard Loader
------------------------------


---------------
Feb 23 2016 10:04 -- database_setup1
Installer - Page: database_setup -- collected information: Array
(
[language] => english
[DIR_FS_SQL_CACHE] => /home/wweb/public_html/zen154/cache
[DB_TYPE] => mysql
[DB_PREFIX] =>
[DB_CHARSET] => utf8
[DB_SERVER] => localhost
[DB_SERVER_USERNAME] => wweb_zenuser
[DB_SERVER_PASSWORD] => ***private***
[DB_DATABASE] => wweb_zen154
[SQL_CACHE_METHOD] => none
)

[DrByte]

One point that maybe wasn't clear, with the fresh install the only logs were the install logs. Error log from the new installation were not being written to the logs folder.

Really odd.

The logging is done by PHP itself, and ZC only tells it what it wants PHP to do with the errors.
The code is in /includes/extra_configures/enable_error_logging.php

Maybe your PHP setup is configured to disallow custom error handling for some reason.

[DrByte]

I just noticed the date of the install log, it's 2/23/216 and this is the contents. I confirmed in WHM, the server date is set correctly, i.e. Mon Sep 5 10:17:50 GMT+5 2016

That almost looks like it's from a different site, or a different install, or copied from another server. But I'm assuming you're looking at the "fresh install" and not the "copy", so ya it's really odd.

[jeking]

That almost looks like it's from a different site, or a different install, or copied from another server. But I'm assuming you're looking at the "fresh install" and not the "copy", so ya it's really odd.

Oh jezz, that was the wrong folder and was from a site transfered over. The new install log does have the right dates. Just for fun, this is the correct one.

---------------
Sep 03 2016 19:07 -- inspect
System Inspection Results:
------------------------------
NA: Webserver => Apache
NA: HTTP Host => wheatonwebsiteservices.net
NA: Path_Translated => /home/wweb/public_html/zencart/zc_install/index.php(SCRIPT_FILENAME)
NA: Real Path => /home/wweb/public_html/zencart
NA: Server Free Disk Space => 375.39 GB
NA: PHP O/S => Linux
NA: PHP API Mode => cgi-fcgi
NA: PHP Max Execution Time per page => 60
NA: Disabled PHP Functions => show_source, system, shell_exec, passthru, exec, popen, proc_open, ini_set
OK: MySQL Support => ON
OK: PHP Version => 5.6.25
OK: PHP Sessions Support => ON
OK: PHP Session.AutoStart => OFF
OK: PHP session.use_trans_sid => OFF
OK: Suggested SQL Cache Folder => /home/wweb/public_html/zencart/cache
OK: PHP GD Support => ON
OK: GD Version => GD bundled (2.1.0 compatible)
OK: PHP ZLIB Compression Support => ON
OK: PHP OpenSSL Support => ON
OK: PHP cURL Support => ON
OK: CURL NON-SSL Capability => Okay
OK: CURL SSL Capability => Okay
OK: PHP Upload Support => ON upload_max_filesize=10M; post_max_size=8M
OK: PHP Upload TMP dir =>
OK: Apache .htaccess Support => ON
NA: PHP include_path => .;/path/to/php/pear
NA: PHP SMTP destination => localhost
NA: PHP sendmail path => /usr/sbin/sendmail -t -i
NA: PHP sendmail 'from' =>
OK: PHP open_basedir restrictions =>
WARN: PHP Output Buffering (gzip) => OFF
OK: PHP XML Support => ON
OK: PHP Session.Save_Path => /home/wweb/public_html/zencart/cache-->Writeable
OK: includes/configure.php => Writeable
OK: admin/includes/configure.php => Writeable
OK: cache => OK 777 read/write/execute
OK: images => OK 777 read/write/execute (INCLUDE SUBDIRECTORIES TOO)
OK: includes/languages/english/html_includes => OK 777 read/write (INCLUDE SUBDIRECTORIES TOO)
OK: logs => OK 777 read/write/execute
OK: media => OK 777 read/write/execute
OK: pub => OK 777 read/write/execute
OK: admin/backups => OK 777 read/write
OK: admin/images/graphs => OK 777 read/write/execute
PHP Extensions compiled: Core, date, ereg, libxml, openssl, pcre, zlib, filter, hash, pcntl, readline, Reflection, SPL, session, standard, cgi-fcgi, bcmath, bz2, calendar, ctype, curl, dba, dom, enchant, mbstring, fileinfo, ftp, gd, gettext, gmp, iconv, imap, intl, json, ldap, exif, mcrypt, mysqlnd, mysql, mysqli, odbc, PDO, pdo_mysql, PDO_ODBC, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, pspell, shmop, SimpleXML, snmp, soap, sockets, SourceGuardian, sqlite3, sysvmsg, sysvsem, sysvshm, tokenizer, xml, wddx, xmlreader, xmlrpc, xmlwriter, xsl, zip, mhash, ionCube Loader, Zend Guard Loader, Zend OPcache
------------------------------


---------------
Sep 03 2016 19:08 -- database_setup
FATAL: Connection to Database failed -

---------------
Sep 03 2016 19:08 -- database_setup1
Installer - Page: database_setup -- collected information: Array
(
[language] => english
[DIR_FS_SQL_CACHE] => /home/wweb/public_html/zencart/cache
[DB_TYPE] => mysql
[DB_PREFIX] =>
[DB_CHARSET] => utf8
[DB_SERVER] => localhost
[DB_SERVER_USERNAME] => wweb_zencart
[DB_SERVER_PASSWORD] => ***private***
[DB_DATABASE] => wweb_zenuser
[SQL_CACHE_METHOD] => none
)


---------------
Sep 03 2016 19:08 -- database_setup1
Installer - Page: database_setup -- collected information: Array
(
[language] => english
[DIR_FS_SQL_CACHE] => /home/wweb/public_html/zencart/cache
[DB_TYPE] => mysql
[DB_PREFIX] =>
[DB_CHARSET] => utf8
[DB_SERVER] => localhost
[DB_SERVER_USERNAME] => wweb_zenuser
[DB_SERVER_PASSWORD] => ***private***
[DB_DATABASE] => wweb_zencart
[SQL_CACHE_METHOD] => none
)

[jeking]

Thanks to @carlwhat I think we've found the source of the problem, but not quite a fix.

includes/extra_configures/enable_error_logging.php
and:
YOUR_ADMIN/includes/extra_configures/enable_error_logging.php

both are changing the value of error_log to the correct ZC myDEBUG-.....format but on my server, it is not respecting that order of precedence.

To be clear, this value is show in YOUR_ADMIN/server_info.hp

error_log /home/ACCOUNT_NAME/public_html//logs/myDEBUG-adm-1473108857-88706.log error_log

Posting a similar question to the host, but wanted to post an update here as well.

[carlwhat]

ini_set was in the disabled functions vars....

well, you learn something new every day.

[carlwhat]

now, feel free to correct me if i am wrong, but we are talking some low level stuff here... we have a blank page with no error log....

from what i can tell, the error log is created in:

includes/classes/class.base.php

and specifically in the notify function.

ok... i will correct myself. that is wrong. the notify function in class.base.php is a different log, and has absolutely NOTHING to do with the myDEBUG-.... logs....

[jeking]

ini_set was in the disabled functions vars....

well, you learn something new every day.

Ain't that the truth!!

Your help, and that of everyone else who posted to this thread us very much appreciated!! A financial contribute is on it's way.