Results 1 to 3 of 3
  1. #1
    Join Date
    Feb 2012
    Posts
    68
    Plugin Contributions
    0

    Default Blank product descriptions when editing in Admin

    Version 1.3.9h. Php 5.3 Siteground is my host. Within the last few months, my product descriptions (I have 2) are blank on the admin side. The product descriptions are still found on the consumer side - unless I type in the admin product description box. When I added a product description in the product description 1 box, the product description also disappeared from the consumer side.
    I have read the documentation. The ideal is a fix, but until I find one; is there a way to change it within a file, to just fix a few products? And, is there a fix? It sounded like Php, but mine is set at 5.3

  2. #2
    Join Date
    Jan 2004
    Posts
    66,373
    Blog Entries
    7
    Plugin Contributions
    274

    Default Re: Blank product descriptions when editing in Admin

    Those symptoms are typical of the case where you've got your site character-set set to iso-8859-1 and your database content is set to utf-8, or vice-versa.
    Often, when english.php has CHARSET defined to iso-8859-1 but the actual data has utf8 characters, the admin editor chokes when trying to display the data.
    That's why, back in 2011, Zen Cart released v1.5.0 which defaulted to using utf8 everywhere, and since then a plugin tool has been created to help convert the data too.

    Why are you still running 1.3.9?

    There "could" be other causes of the symptoms you're reporting. But the one I describe is the most common one.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  3. #3
    Join Date
    Feb 2012
    Posts
    68
    Plugin Contributions
    0

    Default Re: Blank product descriptions when editing in Admin

    Thank you Sensei! I think that was the problem. I delayed an upgrade because I thought it would be challenging with modifications. It seems like it is time to be brave.

 

 

Similar Threads

  1. v139d Blank product descriptions and EZ pages in admin, but not in website
    By Irish Eyes in forum General Questions
    Replies: 2
    Last Post: 2 Jul 2014, 05:08 AM
  2. Replies: 10
    Last Post: 11 Feb 2013, 09:45 PM
  3. v150 [Not a Bug] Product Descriptions blank in admin sometimes
    By HeathenMagic in forum Bug Reports
    Replies: 13
    Last Post: 5 Feb 2012, 02:46 PM
  4. Editing Product Descriptions
    By nix8 in forum Setting Up Categories, Products, Attributes
    Replies: 9
    Last Post: 1 Aug 2011, 11:11 PM
  5. Replies: 3
    Last Post: 11 Sep 2006, 07:37 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR