I recently had my website down while I moved into a new house and just turned it back on a few days ago. Now no one can check out using PayPal express. Godaddy (hosting and SSL issuer) says nothing is wrong with the SSL, verisign G5 or the SHA-256. PayPal says it's Godaddy's fault. Has anyone else run into this issue lately and how did you fix it?
Getting error:
An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. () - (60) SSL certificate problem: unable to get local issuer certificate
MANY MANY THANKS!!!!!
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12 Oct 2016, 10:28 PM #1
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GoDaddy (60) SSL certificate problem: unable to get local issuer certificate
Last edited by jwlamb; 12 Oct 2016 at 10:33 PM.
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13 Oct 2016, 03:14 AM #2
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Re: (60) SSL certificate problem: unable to get local issuer certificate
That's always a hosting company server misconfiguration problem.
Originally Posted by jwlamb
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
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13 Oct 2016, 05:18 PM #3
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Re: (60) SSL certificate problem: unable to get local issuer certificate
That's what I said, but GoDaddy is insisting it's not them. Originally Posted by DrByte
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13 Oct 2016, 05:24 PM #4
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Re: (60) SSL certificate problem: unable to get local issuer certificate
Grab the latest curltester.php script from v155 and replace the one in your /extras folder with it. Then point your browser to your_site.com/extras/curltester.php and see what it reports.
If it shows the same error, then point your GoDaddy tech person to it and tell them to explain to you why a simple CURL call is failing with errors about the server's TLS not being usable.
Oh ... and with GoDaddy you always need to escalate to a senior tech. The folks who first answer the phone are trained to give you quick answers without them having to really know much, and/or to upsell you to a higher priced package (which you rarely ever need). Reaching a 2nd-level or 3rd-level tech person usually gets solutions with less wasted time and frustration. It's just hard to get past the first-level person..
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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13 Oct 2016, 09:21 PM #5
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Re: (60) SSL certificate problem: unable to get local issuer certificate
Thank you Dr. Byte. I'm on 1.5.5 and ran the curltester already. I spent 6 hours yesterday on chat with GoDaddy and sent them the results from the curltester. Didn't get anywhere. Off to bang my head and call godaddy again....
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