Results 1 to 6 of 6
  1. #1
    Join Date
    Nov 2016
    Location
    Brisbane
    Posts
    3
    Plugin Contributions
    0

    Default Error occurred at checkout/login

    Hi All totally new to Zen so Hello!

    Having installed Zen I noticed when I put a test product through I get the following error message at the checkout/login
    " Country:
    WARNING: An Error occurred, please refresh the page and try again."

    I note on other sites that the checkout process has more details to fill in , mine has not.
    I have tried looking on the forums but cannot find a solution

    Im presently using: v1.5.5 with the Duotone Gray/Blue Template. However I have tried swamping to other templates but still the same problems.
    my website url is http://www.reenactorswarehouse.com.au/
    Thank you in advance

    Rich

  2. #2
    Join Date
    Sep 2009
    Location
    Stuart, FL
    Posts
    6,977
    Plugin Contributions
    63

    Default Re: Error occurred at checkout/login

    Welcome to the Zen Cart community!

    When you see the message "WARNING: An Error occurred, please refresh the page and try again.", there's a myDEBUG*.log file waiting in your store's /logs folder that identifies the cause of the error.

    If you post (using the "code" tags, the big # in the menu-header when you're writing your message), I'm sure that someone can help you figure out what the underlying issue is.

  3. #3
    Join Date
    Nov 2016
    Location
    Brisbane
    Posts
    3
    Plugin Contributions
    0

    Default Re: Error occurred at checkout/login

    is the mydebug on my server or in the stores admin, I cant find it

    thanks

  4. #4
    Join Date
    Jul 2012
    Posts
    11,627
    Plugin Contributions
    13

    Default Re: Error occurred at checkout/login

    Quote Originally Posted by esford View Post
    is the mydebug on my server or in the stores admin, I cant find it

    thanks
    Would expect to find it in the logs directory, see the following FAQ: https://www.zen-cart.com/content.php...-and-try-again
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...
    Upgraded to Zen Cart V1.5.3 from V1.5.1 from V1.5.0 from V1.3.9h

  5. #5
    Join Date
    Nov 2016
    Location
    Brisbane
    Posts
    3
    Plugin Contributions
    0

    Default Re: Error occurred at checkout/login

    I have the following, I assume its the error that causing the issue:

    [15-Nov-2016 08:41:56 Australia/Sydney] Request URI: /index.php?main_page=login, IP address: 122.104.128.132
    #1 trigger_error() called at [/home/reactor/public_html/includes/classes/db/mysql/query_factory.php:167]
    #2 queryFactory->show_error() called at [/home/reactor/public_html/includes/classes/db/mysql/query_factory.php:139]
    #3 queryFactory->set_error() called at [/home/reactor/public_html/includes/classes/db/mysql/query_factory.php:266]
    #4 queryFactory->Execute() called at [/home/reactor/public_html/includes/functions/functions_lookups.php:47]
    #5 zen_get_countries() called at [/home/reactor/public_html/includes/functions/html_output.php:541]
    #6 zen_get_country_list() called at [/home/reactor/public_html/includes/templates/template_default/templates/tpl_modules_create_account.php:116]
    #7 require(/home/reactor/public_html/includes/templates/template_default/templates/tpl_modules_create_account.php) called at [/home/reactor/public_html/includes/templates/template_default/templates/tpl_login_default.php:92]
    #8 require(/home/reactor/public_html/includes/templates/template_default/templates/tpl_login_default.php) called at [/home/reactor/public_html/includes/templates/template_default/common/tpl_main_page.php:133]
    #9 require(/home/reactor/public_html/includes/templates/template_default/common/tpl_main_page.php) called at [/home/reactor/public_html/index.php:97]


    [15-Nov-2016 08:41:56 Australia/Sydney] PHP Fatal error: 1054:Unknown column 'status' in 'where clause' :: select countries_id, countries_name
    from zc_countries where status != 0 order by countries_name ==> (as called by) /home/reactor/public_html/includes/functions/functions_lookups.php on line 47 <== in /home/reactor/public_html/includes/classes/db/mysql/query_factory.php on line 167
    Last edited by esford; 15 Nov 2016 at 08:18 AM. Reason: missing info

  6. #6
    Join Date
    Jul 2012
    Posts
    11,627
    Plugin Contributions
    13

    Default Re: Error occurred at checkout/login

    How was your version 1.5.5 of ZC installed/upgraded?

    Was it perchance using an automated installer?

    The above error message indicates that the countries table did not get updated and is in the format of ZC 1.5.1 or before. (ie. It is missing the status column that was introduced in the not for production use release of ZC 1.5.2)
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...
    Upgraded to Zen Cart V1.5.3 from V1.5.1 from V1.5.0 from V1.3.9h

 

 

Similar Threads

  1. v150 Admin Login Page Error, WARNING: An Error occurred
    By maperr55 in forum General Questions
    Replies: 5
    Last Post: 3 Jun 2016, 04:51 AM
  2. v150 CHECKOUT ERROR: An error occurred when we tried to contact the payment processor
    By rainbow_pixie_star in forum PayPal Express Checkout support
    Replies: 8
    Last Post: 23 Mar 2016, 10:00 PM
  3. Replies: 3
    Last Post: 21 Dec 2012, 01:53 PM
  4. Replies: 2
    Last Post: 23 Jul 2012, 12:00 AM
  5. Replies: 9
    Last Post: 30 Mar 2009, 06:50 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR