Gift Certificates and Coupons not working properly

[harleymamabear]

I am trying to issue either a gift certificate or a coupon to a loyal customer who won a contest the end of October for $100. However I have to choose his email in a drop down box and his email address or name are not showing up. I double checked.. he is a customer. I have been told I have too many customers and that is why this is not working properly, but have been asking for help for 3 weeks with no responce from my web guru.. I am at a loss and my customer thinks I am a complete idiot.. or defrauding him because I can't send it to him.

I am desperately seeking help from anyone..
Thanks, Sue

[lat9]

Are there any files in your site's /logs folder named myDEBUG-adm*.log that are timestamped on/around the time you tried to send that Gift Certificate?

If so, you could post its contents between the "code" tags (the big # in the menu-bar when you're writing your post). Be aware that your admin folder's name will be presentas part of the data, so make sure to xxx that out if/when you post that information.

[harleymamabear]

i guess this forum is for coders only.. I have no idea what you just said. I am so very sorry.. it's like it is Russian or something.. maybe I should just be looking for a new web guru?

[dbltoe]

Under the root of your store (yourstore.com, yourstore.com/shop, ...) is a folder called logs.