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  1. #1
    Join Date
    Oct 2008
    Posts
    378
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    Default Nochex payments: VAT wrong in admin but correct on order confirmation

    Hi, Strange problem just been pointed out to me by a customer. They placed an order and the order confirmation shows the correct amount of VAT but when they view the invoice/order from within their customer area (and also when I view the details from within admin) the VAT amount is more than it should be.

    Confirmation email says:
    Sub-Total: £27.76
    Flat Rate (Courier): £7.50
    vat: £7.05
    Total: £42.31

    Admin area says:
    Sub-Total: £27.76
    Flat Rate (Courier): £7.50
    vat: £8.55
    Total: £43.81

    Can someone please help me resolve this issue? zen cart vrs 1.5.0

  2. #2
    Join Date
    Oct 2008
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    Default Re: VAT wrong in admin but correct on order confirmation

    Anyone help with this one?

  3. #3
    Join Date
    Sep 2009
    Location
    Stuart, FL
    Posts
    12,586
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    88

    Default Re: VAT wrong in admin but correct on order confirmation

    What are your store's configuration settings for Configuration->My Store->Display Prices with Tax and Configuration->My Store->Display Prices with Tax Admin?

  4. #4
    Join Date
    Oct 2008
    Posts
    378
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    Default Re: VAT wrong in admin but correct on order confirmation

    Quote Originally Posted by lat9 View Post
    What are your store's configuration settings for Configuration->My Store->Display Prices with Tax and Configuration->My Store->Display Prices with Tax Admin?
    I have set this to true and false and the result is the same, In admin the vat is wrong

  5. #5
    Join Date
    Sep 2009
    Location
    Stuart, FL
    Posts
    12,586
    Plugin Contributions
    88

    Default Re: VAT wrong in admin but correct on order confirmation

    When you originally posted, you indicated that you're running Zen Cart 1.5.0; is that correct? I ask mostly because it's going to be "difficult" to help correct any issue with a version of Zen Cart that was released 5 years ago.

  6. #6
    Join Date
    Oct 2008
    Posts
    378
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    Default Re: VAT wrong in admin but correct on order confirmation

    Yes that is correct and it has been so heavilly modded that it cannot realistically be upgraded to a later version. It has been working fine until now. Just because it is five years old it should still be fixable, ( I have 2 sites still running 1.3.9h ) I just need to know why and how vat can be wrong in admin and correct everywhere else please

  7. #7
    Join Date
    Oct 2008
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    Default Re: VAT wrong in admin but correct on order confirmation

    UPDATE

    It is only orders that are paid for through the "Nochex" payment method that are being affected, so it must be a problem with their module or their system reporting back to admin. I will question them on this and post back here if it gets resolved.

 

 

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