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  1. #1
    Join Date
    Aug 2015
    Posts
    9
    Plugin Contributions
    0

    customer issue Can't receive the Copy of Order Confirmation

    Hello!

    I know my zencart version is very old, right now I could not find anybody can help me to upgrade yet. I would like to get help if any one know how solve the problem I have just now by easy way and without update the version.

    This weekend suddenly I can not receive the copy of order confirmation, and my customers can not get the copy as well. I have to go to background check instead. I have not change any setting, attach my email option setting below:

    E-Mail Transport Method sendmail
    E-Mail Linefeeds LF Info
    Use MIME HTML When Sending Emails true
    Send E-Mails true Info
    Email Archiving Active? false
    E-Mail Friendly-Errors false
    Email Address (Displayed to Contact you)
    Email Address (sent FROM) Info
    Emails must send from known domain? Yes
    Email Admin Format? TEXT Info
    Send Copy of Order Confirmation Emails To [email protected]
    Send Copy of Create Account Emails To - Status 1
    Send Copy of Create Account Emails To
    Send Copy of Tell a Friend Emails To - Status 1
    Send Copy of Tell a Friend Emails To
    Send Copy of Customer GV Send Emails To - Status 1
    Send Copy of Customer GV Send Emails To
    Send Copy of Admin GV Mail Emails To - Status 1
    Send Copy of Customer Admin GV Mail Emails To
    Send Copy of Admin Discount Coupon Mail Emails To - Status 0
    Send Copy of Customer Admin Discount Coupon Mail Emails To
    Send Copy of Admin Orders Status Emails To - Status 1
    Send Copy of Admin Orders Status Emails To
    Send Notice of Pending Reviews Emails To - Status 0
    Send Notice of Pending Reviews Emails To Info
    Set "Contact Us" Email Dropdown List [email protected]
    Allow Guest To Tell A Friend true Info
    Contact Us - Show Store Name and Address 1
    Send Low Stock Emails 1
    Send Low Stock Emails To [email protected]
    Display "Newsletter Unsubscribe" Link? false
    Audience-Select Count Display true Info
    SMTP Email Account Mailbox YourEmailAccountNameHere
    SMTP Email Account Password **************** Info
    SMTP Email Mail Host mail.EnterYourDomain.com
    SMTP Email Mail Server Port 587
    Convert currencies for Text emails

    Thank you for the help!

  2. #2
    Join Date
    Aug 2015
    Posts
    9
    Plugin Contributions
    0

    Default Re: Can't receive the Copy of Order Confirmation

    Why can not delete the post? Can any one help?

  3. #3
    Join Date
    Sep 2009
    Location
    Stuart, FL
    Posts
    12,478
    Plugin Contributions
    88

    Default Re: Can't receive the Copy of Order Confirmation

    Posts on the Zen Cart forums are editable for 7 minutes.

    Did you try changing your "Email Transport" method to smtpauth?

 

 

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Zen-Cart, Internet Selling Services, Klamath Falls, OR