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  1. #1
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    Default Communications Error - Please notify webmaster....

    Hello,

    I have a custom zen cart store having some communication issues at checkout. Earlier in the week around March 1st the site started giving an error message that says "Communications Error - Please notify webmaster...." The AIM module is active and Authorize.net is the gateway. The site is being hosted at 1and1.com. The URL is n o u r i t r e s s . c o m

    Server info is as follows:

    Database: MySQL 5.5.54-0
    PHP Version: 5.4.45 (Zend: 2.4.0)

    Thanks in advance

  2. #2
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    Default Re: Communications Error - Please notify webmaster....

    You said you're using v1.5.0 (which is from 2011).
    Have you applied this important security patch to accommodate changes made in the payment industry a couple years ago? http://www.zen-cart.com/showthread.p...yment-security ... many payment providers have been enforcing them more and more strictly lately. They kept delaying it because thousands of people are slow to upgrade, but it's possible that they flipped a switch on March 1 to enforce the change.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
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    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  3. #3
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    Default Re: Communications Error - Please notify webmaster....

    Additionally, you can test your site's communication capability by visiting http://your_site.com/extras/curltester.php and see what specific errors it reports.

    If you get a blank page trying to do that, it could be that the file has been removed from the server (which is a smart security precaution, just to keep nosey folk away), or could be that some critical errors are occurring, in which case you can consult the debug logs as explained in http://www.zen-cart.com/content.php?124-blank-page (note: if you're still using v1.5.0 then the errors will be recorded in the /cache folder instead of the /logs folder).


    It'd be a really smart idea to get your client to upgrade to a modern version of Zen Cart.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  4. #4
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    Default Re: Communications Error - Please notify webmaster....

    Will the upgrading the version cause major issues? Layout, customizations, etc.

  5. #5
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    Default Re: Communications Error - Please notify webmaster....

    Upgrading with each release means fewer "issues" each time. Waiting longer in between can make it a little more cumbersome.

    It's always advisable to set up a temporary test site for practicing the upgrade on, just to be sure you can sort out all "issues" without risk to your live site. Then once you've got things sorted out to your satisfaction then you can apply the changes to your live site. I wrote about the process here: http://www.zen-cart.com/entry.php?3-...d-of-upgrading

    Of course, upgrading is a desirable end result, but in the interim the suggestions I posted above will probably help resolve the immediate pain point of sudden problems while processing payments.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  6. #6
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    Default Re: Communications Error - Please notify webmaster....

    Quote Originally Posted by DrByte View Post
    Upgrading with each release means fewer "issues" each time. Waiting longer in between can make it a little more cumbersome.

    It's always advisable to set up a temporary test site for practicing the upgrade on, just to be sure you can sort out all "issues" without risk to your live site. Then once you've got things sorted out to your satisfaction then you can apply the changes to your live site. I wrote about the process here: http://www.zen-cart.com/entry.php?3-...d-of-upgrading

    Of course, upgrading is a desirable end result, but in the interim the suggestions I posted above will probably help resolve the immediate pain point of sudden problems while processing payments.
    Hi. What you suggested was implemented however the results have been spotty. Sometimes the site finishes transactions then the next day the communication error is back. Suggestions?

  7. #7
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    Default Re: Communications Error - Please notify webmaster....

    What's the curltester.php report show?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

 

 

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