contact page mail isn't sended

[Website Rob]

[09-Mar-2017 16:48:14 Europe/Rome] PHP Warning: putenv() has been disabled for security reasons in /home/usn16sei/domains/gioielleriavantini.com/public_html/includes/extra_configures/set_time_zone.php on line 28

PHP Warning: putenv() has been disabled for security reasons
- tells you your Hoster has disabled putenv() so you cannot change it


Workaround would be to create a file named: php.ini

Insert this line:
date.timezone = "Europe/Rome";

Upload the php.ini file to your Document Root dir. (same dir. as Zen Cart index.php file)

Test the Contact Us page.


If that doesn't work then contact your Hoster with details of your problem, what you've done to work around it and what do they suggest.

I'm curious though, was it working for before you upgraded Zen Cart?

[mc12345678]

ok I answer.

The origin is ZC 1.5.4. I upgraded this version to 1.5.5 following this guide https://www.zen-cart.com/docs/changed_files-v1-5-5.html "VERSION 1.5.5"

Thank you for that information. That discussion is about the history of the current installation. What I was asking about was from where did the files for the currently installed version of the site come? Were they downloaded from the ZC site or were they provided through some sort of auto-installer? Now that the very specific sub-version of e has been identified that indicates most likely from the ZC site unless someone has gotten an auto-installer upgraded/put together that quickly. Anyways.

About this
So, related to your recent install of ZC 1.5.5, what is the origin? What modifications have been made to it as compared to a vanilla install obtained from this Web site?


I don't understand what you wrote

Thank you

A vanilla install means an unaltered copy/version without any additional options/features added.

I aplogize for using what may be slang or words that may not be mainstream/easily understood. Thank you for asking what was meant.

So that area of discussion also had to do with the link that was provided earlier in post #2. The instruction in that FAQ indicated/suggested that one way to troubleshoot an email problem to determine if the email is being generated by ZC is to log the email to the database and then to look at the contents of that log entry. Further that there exists a plugin that provides the view of that information from the admin side. Therefore, my question (that didn't reappear above) is/was, did the contact_us information get logged into the database as a contact_us email being sent, or did it not?

[tati]

PHP Warning: putenv() has been disabled for security reasons
- tells you your Hoster has disabled putenv() so you cannot change it


Workaround would be to create a file named: php.ini

Insert this line:
date.timezone = "Europe/Rome";

Upload the php.ini file to your Document Root dir. (same dir. as Zen Cart index.php file)

Test the Contact Us page.


If that doesn't work then contact your Hoster with details of your problem, what you've done to work around it and what do they suggest.

I uploaded php.ini and my hoster reactivated puten(v)(disabled), but form mail doesn't work.
User registration also works but it don't get the email of successful registration.

I'm curious though, was it working for before you upgraded Zen Cart?

it worked before

[tati]

Thank you for that information. That discussion is about the history of the current installation. What I was asking about was from where did the files for the currently installed version of the site come? Were they downloaded from the ZC site or were they provided through some sort of auto-installer? Now that the very specific sub-version of e has been identified that indicates most likely from the ZC site unless someone has gotten an auto-installer upgraded/put together that quickly. Anyways.

they are downloaded from the ZC site,italian http://www.zen-cart.it/

[DrByte]

@mc12345678, this additional context may help your troubleshooting: problems updating db from 1.5.4 to 1.5.5

[tati]

@mc12345678, this additional context may help your troubleshooting: problems updating db from 1.5.4 to 1.5.5

that thread was my other problem
You can tell which files need to zencart mail? Directory or file names.
I want rewrite mail files or check mail files version.
In Vanilla installation about 1.5.5 italian all email work correctly.

Thanks

[mc12345678]

that thread was my other problem
You can tell which files need to zencart mail? Directory or file names.
I want rewrite mail files or check mail files version.
In Vanilla installation about 1.5.5 italian all email work correctly.

Thanks

Yes. I wasn't sure what had further been done based on the further knowledge that the install was obtained from the. Italian ZC site (which still won't permit me to login and help with the Italian version of Easy Populate V4).

Because your general email process works, the processingifiles of concern for contact_us are:
Includes/modules/pages/contact_us/header_php.php
And includes/templates/YOUR_TEMPLATE/templates/tpl_contact_us_default.php

Where YOUR_TEMPLATE is the override directory for the template you are using. If that file is not present, then the file from the template directory of template_default is used. The sending/processing process is covered in the header_php.php file. If you rename the file, be sure it does not end with the extension .php.

[tati]

Yes. I wasn't sure what had further been done based on the further knowledge that the install was obtained from the. Italian ZC site (which still won't permit me to login and help with the Italian version of Easy Populate V4).

Because your general email process works, the processingifiles of concern for contact_us are:
Includes/modules/pages/contact_us/header_php.php
And includes/templates/YOUR_TEMPLATE/templates/tpl_contact_us_default.php

Where YOUR_TEMPLATE is the override directory for the template you are using. If that file is not present, then the file from the template directory of template_default is used. The sending/processing process is covered in the header_php.php file. If you rename the file, be sure it does not end with the extension .php.

I discovered that the problem is in my TEMPLATE, if I put "classic responsive Zencart THEME" contact form works.
how should I do?

Thank you.