Change password - not getting email

[pazdar]

A customer is having trouble with the "forgot password", they are /were not getting the new password. I checked using the email_archive_manager (thank you whoever created it, it works great); a new password was sent to them.

I checked it out using my personal email address. Only using the php can I get my "new" password sent to my personal email address (the smtpauth did not work for me). I tried changing the password using "change password" function under "my account". It does not recognize the password that was sent to me. It is giving me the following error: Your Current Password did not match the password in our records. Please try again. Suggestions?

[digipete]

A customer is having trouble with the "forgot password", they are /were not getting the new password. I checked using the email_archive_manager (thank you whoever created it, it works great); a new password was sent to them.

I checked it out using my personal email address. Only using the php can I get my "new" password sent to my personal email address (the smtpauth did not work for me). I tried changing the password using "change password" function under "my account". It does not recognize the password that was sent to me. It is giving me the following error: Your Current Password did not match the password in our records. Please try again. Suggestions?

Password recovery is a problem I hear about all the time - people forget their password and say the Forgot Password system doesn't work.

I have several Zen Cart installations where I added a Master Password addon, just for this. It allows me to log into their account, and use the Change Password function. Then I simply email them a new password.

Lastly, if you have Firefox with the Web Developer toolbar, it has a "Display Password" feature that enables you to read password inputs. I find it helps immensely with stubborn password match problems, by letting you see what's in there.

[DrByte]

they are /were not getting the new password

If the email isn't arriving, then you probably ought to tweak your email configuration, both for your domain and for your store.

Related references:
http://www.zen-cart.com/wiki/index.p...Email_Problems
http://www.zen-cart.com/wiki/index.p...Of_Lost_Emails

[lat9]

Additionally, Zen Cart 1.5.5 (and later) has added a "change customer password" feature to the admin's Customers->Customers processing.