Moosend Website Tracking [Support Thread]

[moosend]

This is the support thread for the latest version of Moosend Website Tracking for ZenCart v1.5.x. You can also reach us at [email protected] and through the support bubble in our website or your account page.

[DTomlinson]

This is the support thread for the latest version of Moosend Website Tracking for ZenCart v1.5.x. You can also reach us at [email protected] and through the support bubble in our website or your account page.

Does anyone have this working? There are errors in the cart observer due to mis-matched types being converted and passed!

Dan

[Elemi]

Just looking at changing over to Moosend from Mailchimp with our 1.5.8 upgrade - has anyone being using this?

[brittainmark]

Just tried to install this in zen cart 1.5.7d php 7.4

on storefront get blank page with error log

[25-Jan-2023 13:32:28 Europe/London] PHP Fatal error: Uncaught Error: Class 'mootracker_remove_from_cart_observer' not found in /includes/autoload_func.php:44
Stack trace:
#0 /includes/application_top.php(222): require()
#1 /index.php(25): require('/home/...')
#2 {main}
thrown in /includes/autoload_func.php on line 44

[25-Jan-2023 13:32:28 Europe/London] Request URI: /, IP address: 37.152.207.104
--> PHP Fatal error: Uncaught Error: Class 'mootracker_remove_from_cart_observer' not found in /includes/autoload_func.php:44
Stack trace:
#0 /includes/application_top.php(222): require()
#1 /index.php(25): require('/home/...')
#2 {main}
thrown in /includes/autoload_func.php on line 44.

mootracker_remove_from_cart_observer.php is not in the includes/classes/observers in the download.zip

[nicksab]

Just tried to install this in zen cart 1.5.7d php 7.4

on storefront get blank page with error log

[25-Jan-2023 13:32:28 Europe/London] PHP Fatal error: Uncaught Error: Class 'mootracker_remove_from_cart_observer' not found in /includes/autoload_func.php:44
Stack trace:
#0 /includes/application_top.php(222): require()
#1 /index.php(25): require('/home/...')
#2 {main}
thrown in /includes/autoload_func.php on line 44

[25-Jan-2023 13:32:28 Europe/London] Request URI: /, IP address: 37.152.207.104
--> PHP Fatal error: Uncaught Error: Class 'mootracker_remove_from_cart_observer' not found in /includes/autoload_func.php:44
Stack trace:
#0 /includes/application_top.php(222): require()
#1 /index.php(25): require('/home/...')
#2 {main}
thrown in /includes/autoload_func.php on line 44.

mootracker_remove_from_cart_observer.php is not in the includes/classes/observers in the download.zip

Did a fix for this was provided or found?

Mailchimp is getting on the high side and looking at alternatives. I am encountering the exact same error as above

[brittainmark]

A fix was provided.

Remove lines 20-25

$autoLoadConfig[10][] = array('autoType'=>'class',
    'loadFile'=>'observers/class.mootracker_remove_from_cart_observer.php');
$autoLoadConfig[90][] = array('autoType'=>'classInstantiate',
    'className'=>'mootracker_remove_from_cart_observer',
    'objectName'=>'mootracker_remove_from_cart_observer');

However, it will create a lot of log files (20-30 for a customer looking at a product and ordering it) if you use php8.0 or above.
They have not fixed this and quite frankly their customer service has been appalling.

I have raised faults, and they have closed them without telling me anything. I have a client who wants to use it, but they are also not getting responses.

So if you need customer service, I would think twice before using them. (or maybe you will be lucky! Or even if more people start to want to use it, they will start to look at it properly.)

Let me know how you get on, despite all this, I do like the product.

[nicksab]

A fix was provided.

Remove lines 20-25

$autoLoadConfig[10][] = array('autoType'=>'class',
    'loadFile'=>'observers/class.mootracker_remove_from_cart_observer.php');
$autoLoadConfig[90][] = array('autoType'=>'classInstantiate',
    'className'=>'mootracker_remove_from_cart_observer',
    'objectName'=>'mootracker_remove_from_cart_observer');

However, it will create a lot of log files (20-30 for a customer looking at a product and ordering it) if you use php8.0 or above.
They have not fixed this and quite frankly their customer service has been appalling.

I have raised faults, and they have closed them without telling me anything. I have a client who wants to use it, but they are also not getting responses.

So if you need customer service, I would think twice before using them. (or maybe you will be lucky! Or even if more people start to want to use it, they will start to look at it properly.)

Let me know how you get on, despite all this, I do like the product.

Thank you brittainmark for sharing the fix.

i did notice that their customer service is somewhat inexistent. It is sad as their products seem to have potential down the line. I will try again to contact them as there is a lot of logs being created. If no answer from them , i will just stick to mailchimp.