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  1. #1
    Join Date
    Jun 2010
    Posts
    16
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    0

    Default invoice shows No shipping yet the product has shipping.

    I am trying to locate how a customer can purchase a product designated to have a shipping cost yet when they check out the cart shows no shipping. All of the setting show that the product is set up with using the shipping modules. I just have this one case of the no charge for the shipping. Can someone tell me if they have had this issue or send me in the correct direction to correct this from happening.

  2. #2
    Join Date
    Jul 2012
    Posts
    16,718
    Plugin Contributions
    17

    Default Re: invoice shows No shipping yet the product has shipping.

    There was this known bug related to shipping in ZC 1.5.4, but it doesn't appear from description to match what you are saying, in fact quite the opposite almost.

    https://www.zen-cart.com/showthread....29#post1288229

    Now, if it is something you can replicate, great (because that can be fixed/solved) if it is that trying to understand how it could be possible and don't know what was done to cause it, then that's a little more difficult and knowing all of the settings involved helps to troubleshoot or at least eliminate factors. You said you have this one case. Is it that it has happened one time or of all the possible actions that could be taken during the checkout process, you've identified the "one" set of conditions that can repeat the issue?
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...

  3. #3
    Join Date
    Sep 2009
    Location
    Stuart, FL
    Posts
    12,401
    Plugin Contributions
    87

    Default Re: invoice shows No shipping yet the product has shipping.

    Make sure, too, that the product that was "given" free-shipping has a non-zero weight!

 

 

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