FedEx Web Services not working for Canadian addresses

[jaywilliams]

I have a client based in Canada as well, and experienced the exact same issue. After a number of hours debugging the API calls, I finally found the solution.

The Solution: You must disable insurance.
I achieved this by configuring the insurance field to 1,000,000.

Insurance
Insure packages when order total is greated than:
1000000

After making the change, shipping rates were restored for domestic Canadian shipments as well as United States shipments.

[jeking]

I have a client based in Canada as well, and experienced the exact same issue. After a number of hours debugging the API calls, I finally found the solution.

The Solution: You must disable insurance.
I achieved this by configuring the insurance field to 1,000,000.



After making the change, shipping rates were restored for domestic Canadian shipments as well as United States shipments.

Thanks for posting this! I tried it on my clients site and now we're getting rates again.

[carlwhat]

that would be pretty lame if that worked. but i have seen worse with fedex.

disable insurance by setting the value to 1 million. wow. i think that's pretty lame that fedex would not have included that info in the return message...

more importantly, i'm glad someone got this figured out!!

best.