Blank site after installing using Plesk control panel

[Parafanaylya]

http://joburgonline.com

Changed hosts and moving the site.

ZC154
PHP5.6.1

My first install of ZC was in 2005, and have only ever done our site. With my new host, I have been battling for 2 days.

The install tutorial mentions to use directory:

Basically, in your FTP area look for a "www" or "public_html" or "htdocs" or "httpdocs" or "wwwroot" folder.

Done:

I found settings in Plesk

Document root directory - point to /httpdocs in /Websites & Domains/Hosting settings

FTP

all files to /httpdocs - all present

MySQL

Created DB via control panel

Manually associated the SQL DB to "MY_DOMAIN_NAME"; and pointed to the localhost:3306 via ZC setup with related values and passwords.

checked DB table with PHPMyAdmin - all tables present as populated by ZC

Install

All steps followed.

I still have a blank website

[Parafanaylya]

Another setting that I made was to point to index.php as the default in the control panel is index.html

[Design75]

A white page usually creates a debug file. Did you check the logs folder?

[Parafanaylya]

A white page usually creates a debug file. Did you check the logs folder?

Here's the first:

[Sat Nov 18 22:43:08 2017] [error] [client 45.30.255.204] Directory index forbidden by Options directive: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/
[Sat Nov 18 22:48:04 2017] [error] [client 66.249.79.131] Directory index forbidden by Options directive: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/
[Sat Nov 18 22:49:17 2017] [error] [client 207.46.13.28] Directory index forbidden by Options directive: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/
[Sat Nov 18 22:50:27 2017] [error] [client 157.55.39.239] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/bmz_cache
[Sat Nov 18 23:05:48 2017] [error] [client 84.201.133.25] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/robots.txt
[Sat Nov 18 23:05:52 2017] [error] [client 84.201.133.25] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/images/ems2312_02.jpg
[Sat Nov 18 23:12:38 2017] [error] [client 98.124.251.176] client denied by server configuration: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/includes/filenames.php
[Sat Nov 18 23:14:10 2017] [error] [client 90.64.50.229] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/images/ibp9120.jpg, referer: https://www.google.sk/
[Sat Nov 18 23:14:47 2017] [error] [client 98.124.251.176] client denied by server configuration: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/includes/filenames.php
[Sat Nov 18 23:20:46 2017] [error] [client 219.93.43.34] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/images/96ex988.jpg, referer: https://www.google.com/
[Sat Nov 18 23:31:40 2017] [error] [client 207.46.13.190] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/bmz_cache
[Sat Nov 18 23:38:25 2017] [error] [client 50.109.136.137] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/robots.txt
[Sat Nov 18 23:50:04 2017] [error] [client 58.182.40.18] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/images/inn2150.jpg, referer: https://www.google.com.sg/
[Sat Nov 18 23:53:42 2017] [error] [client 73.158.238.160] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/images/fta2600.jpg, referer: https://www.google.com/
[Sun Nov 19 00:10:10 2017] [error] [client 157.55.39.239] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/images/banners/tourist.jpg
[Sun Nov 19 00:26:57 2017] [error] [client 66.249.79.131] client denied by server configuration: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/includes/templates/winchester_responsive, referer: http://joburgonline.com/index.php?ma...ath=43_288_558
[Sun Nov 19 00:26:57 2017] [error] [client 66.249.79.133] client denied by server configuration: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/includes/templates/winchester_responsive, referer: http://joburgonline.com/index.php?ma...ath=43_288_558
[Sun Nov 19 00:31:33 2017] [error] [client 207.46.13.190] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/bmz_cache
[Sun Nov 19 00:39:23 2017] [error] [client 66.249.79.131] client denied by server configuration: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/includes/templates/winchester_responsive, referer: http://joburgonline.com/index.php?ma...oducts_id=4462
[Sun Nov 19 00:53:34 2017] [error] [client 207.46.13.190] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/bmz_cache
[Sun Nov 19 00:57:11 2017] [error] [client 66.249.79.129] client denied by server configuration: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/includes/templates/winchester_responsive, referer: http://www.joburgonline.com/
[Sun Nov 19 00:58:05 2017] [error] [client 216.244.66.245] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/robots.txt
[Sun Nov 19 00:59:22 2017] [error] [client 220.181.108.179] client denied by server configuration: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/images/restaurant, referer: http://image.##########.com/i?ct=503...###imagedetail
[Sun Nov 19 01:08:23 2017] [error] [client 77.75.78.163] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/robots.txt
[Sun Nov 19 01:10:36 2017] [error] [client 91.200.12.196] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/wp-content, referer: http://joburgonline.com/wp-content/p...vslider/db.php
[Sun Nov 19 01:13:59 2017] [error] [client 207.46.13.190] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/bmz_cache
[Sun Nov 19 01:33:59 2017] [error] [client 207.46.13.28] File does not exist: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/bmz_cache

[Parafanaylya]

2nd - debug from httpdocs/logs/

[19-Nov-2017 07:20:50 UTC] PHP Warning: date_default_timezone_get(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected the timezone 'UTC' for now, but please set date.timezone to select your timezone. in /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/zc_install/includes/application_top.php on line 59

[mc12345678]

This might help with the more recent timezone issue, but there may still be a bigger issue.

https://www.zen-cart.com/showthread....HP-5-3-5-4-5-5

Specifically look at the second post in that thread as it should relate more to your configuration as of ZC 1.5.2 and above.

[mc12345678]

Here's the first:

From post 11 there was this information: /var/www/vhosts/joburlnx.ehost-services221.com/public_html
From post 4 "quoted" above there was this: var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/

There appear to have been a number of install attempts and various reworkings of data. As the most recent zc_install log indicates, the store's includes/configure.php was not writeable which is a built in security measure and to modify it (either by zc_install or manually) the permission levels need to be modified prior to saving changes.

As pointed out by carlwhat, your server knows where to look for files because it can access the subfolder extras, but ZC needs to know where to go by way of the includes/configure.php file and then similarly the admin/includes/configure.php file.

Then once those point to the right location there is the issue of what is allowed to be done at, to, with the path information which is where the specific file/folder permissions come into play.

The lack of additional files in the logs directory while still getting either a blank page or other errors further leans to a problem in the includes/configure.php file and it not pointing to the correct location(s).

[Parafanaylya]

From post 11 there was this information: /var/www/vhosts/joburlnx.ehost-services221.com/public_html
From post 4 "quoted" above there was this: var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/

There appear to have been a number of install attempts and various reworkings of data.

There have been, yes, all with little tweaks like creating dir names as preferred by both the host (domain name) or public_html; httpdocs; fresh installs were done in case anything was overlooked/corrupted or otherwise.

As the most recent zc_install log indicates, the store's includes/configure.php was not writeable which is a built in security measure and to modify it (either by zc_install or manually) the permission levels need to be modified prior to saving changes.

noted

As pointed out by carlwhat, your server knows where to look for files because it can access the subfolder extras, but ZC needs to know where to go by way of the includes/configure.php file and then similarly the admin/includes/configure.php file.

Then once those point to the right location there is the issue of what is allowed to be done at, to, with the path information which is where the specific file/folder permissions come into play.

The lack of additional files in the logs directory while still getting either a blank page or other errors further leans to a problem in the includes/configure.php file and it not pointing to the correct location(s).

I have no coding experience, so would assume that the names need to match the config file naming.