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  1. #11
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    Jul 2005
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    2

    Default Re: Blank site after installing using Plesk control panel

    Here is the install log

    ---------------
    Nov 20 2017 15:08 -- inspect
    System Inspection Results:
    ------------------------------
    WARN: Zen Cart Version: => New Version Available v1.5.5e :: v155e contains minor updates
    <a href="https://www.zen-cart.com/showthread.php?219730-Zen-Cart-v1-5-5e-released!#post1326850
    " target="_blank">Download Here</a>
    NA: Webserver => Apache
    NA: HTTP Host => joburgonline.com
    NA: Path_Translated => /var/www/vhosts/joburlnx.ehost-services221.com/public_html/zc_install/index.php(SCRIPT_FILENAME)
    NA: Real Path => /var/www/vhosts/joburlnx.ehost-services221.com/public_html
    NA: Server Free Disk Space => 93.33 GB
    NA: PHP O/S => Linux
    NA: PHP API Mode => cgi-fcgi
    NA: PHP Max Execution Time per page => 600
    NA: Disabled PHP Functions => , dl, exec, passthru, pcntl_exec, popen, posix_kill, posix_mkfifo, posix_setuid, proc_close, proc_open, proc_terminate, shell_exec, system, ftp_exec, leak, posix_setpgid, posix_setsid, proc_get_status, proc_nice, show_source, escapeshellcmd
    OK: MySQL Support => ON
    OK: PHP Version => 5.6.31
    OK: PHP Sessions Support => ON
    OK: PHP Session.AutoStart => OFF
    OK: PHP session.use_trans_sid => OFF
    OK: Suggested SQL Cache Folder => /var/www/vhosts/joburlnx.ehost-services221.com/public_html/cache
    OK: PHP GD Support => ON
    OK: GD Version => GD bundled (2.1.0 compatible)
    OK: PHP ZLIB Compression Support => ON
    OK: PHP OpenSSL Support => ON
    OK: PHP cURL Support => ON
    OK: CURL NON-SSL Capability => Okay
    OK: CURL SSL Capability => Okay
    OK: PHP Upload Support => ON upload_max_filesize=16M; post_max_size=16M
    OK: PHP Upload TMP dir =>
    OK: Apache .htaccess Support => ON
    NA: PHP include_path => .:/opt/atomic/atomic-php56/root/usr/share/pear:/opt/atomic/atomic-php56/root/usr/share/php
    NA: PHP SMTP destination => localhost
    NA: PHP sendmail path => /usr/sbin/sendmail -t -i
    NA: PHP sendmail 'from' =>
    WARN: PHP open_basedir restrictions => /var/www/vhosts/joburlnx.ehost-services221.com/:/tmp/
    OK: PHP Output Buffering (gzip) => ON
    OK: PHP XML Support => ON
    OK: PHP Session.Save_Path => /var/www/vhosts/joburlnx.ehost-services221.com/public_html/cache-->Writeable
    OK: includes/configure.php => Writeable
    OK: admin/includes/configure.php => Writeable
    OK: cache => OK 777 read/write/execute
    OK: images => OK 777 read/write/execute (INCLUDE SUBDIRECTORIES TOO)
    OK: includes/languages/english/html_includes => OK 777 read/write (INCLUDE SUBDIRECTORIES TOO)
    OK: logs => OK 777 read/write/execute
    OK: media => OK 777 read/write/execute
    OK: pub => OK 777 read/write/execute
    OK: admin/backups => OK 777 read/write
    OK: admin/images/graphs => OK 777 read/write/execute
    PHP Extensions compiled: Core, date, ereg, libxml, openssl, pcre, zlib, filter, hash, json, pcntl, readline, Reflection, SPL, session, standard, cgi-fcgi, bcmath, bz2, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, gmp, iconv, imap, intl, exif, mcrypt, mysqlnd, mysql, mysqli, odbc, PDO, pdo_dblib, pdo_mysql, PDO_ODBC, pdo_sqlite, Phar, SimpleXML, soap, sockets, sqlite3, suhosin, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, mhash, ionCube Loader, Zend OPcache, Zend Guard Loader
    ------------------------------


    ---------------
    Nov 20 2017 15:10 -- inspect
    System Inspection Results:
    ------------------------------
    WARN: Zen Cart Version: => New Version Available v1.5.5e :: v155e contains minor updates
    <a href="https://www.zen-cart.com/showthread.php?219730-Zen-Cart-v1-5-5e-released!#post1326850
    " target="_blank">Download Here</a>
    NA: Webserver => Apache
    NA: HTTP Host => joburgonline.com
    NA: Path_Translated => /var/www/vhosts/joburlnx.ehost-services221.com/public_html/zc_install/index.php(SCRIPT_FILENAME)
    NA: Real Path => /var/www/vhosts/joburlnx.ehost-services221.com/public_html
    NA: Server Free Disk Space => 93.33 GB
    NA: PHP O/S => Linux
    NA: PHP API Mode => cgi-fcgi
    NA: PHP Max Execution Time per page => 600
    NA: Disabled PHP Functions => , dl, exec, passthru, pcntl_exec, popen, posix_kill, posix_mkfifo, posix_setuid, proc_close, proc_open, proc_terminate, shell_exec, system, ftp_exec, leak, posix_setpgid, posix_setsid, proc_get_status, proc_nice, show_source, escapeshellcmd
    OK: MySQL Support => ON
    OK: PHP Version => 5.6.31
    OK: PHP Sessions Support => ON
    OK: PHP Session.AutoStart => OFF
    OK: PHP session.use_trans_sid => OFF
    OK: Suggested SQL Cache Folder => /var/www/vhosts/joburlnx.ehost-services221.com/public_html/cache
    OK: PHP GD Support => ON
    OK: GD Version => GD bundled (2.1.0 compatible)
    OK: PHP ZLIB Compression Support => ON
    OK: PHP OpenSSL Support => ON
    OK: PHP cURL Support => ON
    OK: CURL NON-SSL Capability => Okay
    OK: CURL SSL Capability => Okay
    OK: PHP Upload Support => ON upload_max_filesize=16M; post_max_size=16M
    OK: PHP Upload TMP dir =>
    OK: Apache .htaccess Support => ON
    NA: PHP include_path => .:/opt/atomic/atomic-php56/root/usr/share/pear:/opt/atomic/atomic-php56/root/usr/share/php
    NA: PHP SMTP destination => localhost
    NA: PHP sendmail path => /usr/sbin/sendmail -t -i
    NA: PHP sendmail 'from' =>
    WARN: PHP open_basedir restrictions => /var/www/vhosts/joburlnx.ehost-services221.com/:/tmp/
    OK: PHP Output Buffering (gzip) => ON
    OK: PHP XML Support => ON
    OK: PHP Session.Save_Path => /var/www/vhosts/joburlnx.ehost-services221.com/public_html/cache-->Writeable
    OK: includes/configure.php => Writeable
    OK: admin/includes/configure.php => Writeable
    OK: cache => OK 777 read/write/execute
    OK: images => OK 777 read/write/execute (INCLUDE SUBDIRECTORIES TOO)
    OK: includes/languages/english/html_includes => OK 777 read/write (INCLUDE SUBDIRECTORIES TOO)
    OK: logs => OK 777 read/write/execute
    OK: media => OK 777 read/write/execute
    OK: pub => OK 777 read/write/execute
    OK: admin/backups => OK 777 read/write
    OK: admin/images/graphs => OK 777 read/write/execute
    PHP Extensions compiled: Core, date, ereg, libxml, openssl, pcre, zlib, filter, hash, json, pcntl, readline, Reflection, SPL, session, standard, cgi-fcgi, bcmath, bz2, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, gmp, iconv, imap, intl, exif, mcrypt, mysqlnd, mysql, mysqli, odbc, PDO, pdo_dblib, pdo_mysql, PDO_ODBC, pdo_sqlite, Phar, SimpleXML, soap, sockets, sqlite3, suhosin, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, mhash, ionCube Loader, Zend OPcache, Zend Guard Loader
    ------------------------------


    ---------------
    Nov 20 2017 15:11 -- database_setup
    FATAL: Connection to Database failed -

    ---------------
    Nov 20 2017 15:11 -- database_setup1
    Installer - Page: database_setup -- collected information: Array
    (
    [language] => english
    [DIR_FS_SQL_CACHE] => /var/www/vhosts/joburlnx.ehost-services221.com/public_html/cache
    [DB_TYPE] => mysql
    [DB_PREFIX] =>
    [DB_CHARSET] => utf8
    [DB_SERVER] => localhost:3306
    [DB_SERVER_USERNAME] => jobur_patrick
    [DB_SERVER_PASSWORD] => ***private***
    [DB_DATABASE] => joburlnx_***
    [SQL_CACHE_METHOD] => file
    )


    ---------------
    Nov 20 2017 15:12 -- database_setup1
    Installer - Page: database_setup -- collected information: Array
    (
    [language] => english
    [DIR_FS_SQL_CACHE] => /var/www/vhosts/joburlnx.ehost-services221.com/public_html/cache
    [DB_TYPE] => mysql
    [DB_PREFIX] =>
    [DB_CHARSET] => utf8
    [DB_SERVER] => localhost:3306
    [DB_SERVER_USERNAME] => jobur_patrick
    [DB_SERVER_PASSWORD] => ***private***
    [DB_DATABASE] => joburlnx_***
    [SQL_CACHE_METHOD] => file
    )
    Used *** for [DB_DATABASE] name suffix
    Last edited by Parafanaylya; 20 Nov 2017 at 04:31 PM.

  2. #12
    Join Date
    Nov 2005
    Location
    los angeles
    Posts
    2,669
    Plugin Contributions
    9

    Default Re: Blank site after installing using Plesk control panel

    look at my post above:

    https://goo.gl/cptm1a

    this was a permissions issue, and i have a feeling it remains a permissions issue.

    i would NOT worry about timezones at this time.
    author of square Webpay.
    mxWorks has premium plugins. donations: venmo or paypal accepted.
    premium consistent excellent support. available for hire.

  3. #13
    Join Date
    Jul 2005
    Location
    Hoedspruit
    Posts
    528
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    2

    Default Re: Blank site after installing using Plesk control panel

    Quote Originally Posted by carlwhat View Post
    this really looks like a permissions issue:

    Directory index forbidden by Options directive: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/

    if the user running apache can not view the files inside of this directory, ZC can not run.

    not sure how re-installing would change that. especially if doing the same process from the same automated installer.

    generally your hosting company can help with permissions issues.

    best.

    I misunderstood your post, but have read it through a few times now. I am grateful for your input Carl.

  4. #14
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    Default Re: Blank site after installing using Plesk control panel

    Hi Carl

    I have called our host and related the permissions issue to their agent.

    We changed a few settings, including the hosting settings to point the /httpdocs directory to the root directory for the site. In the latest install, the root directory is /joburgonline.com

    The site is in a shared hosting environment, so the /joburlnx.ehost-services221.com is a sub domain allowing me access to my control panel.

    We still have a blank site

    Quote Originally Posted by carlwhat View Post
    this really looks like a permissions issue:

    Directory index forbidden by Options directive: /var/www/vhosts/joburlnx.ehost-services221.com/httpdocs/

    if the user running apache can not view the files inside of this directory, ZC can not run.

    not sure how re-installing would change that. especially if doing the same process from the same automated installer.

    generally your hosting company can help with permissions issues.

    best.
    Last edited by Parafanaylya; 21 Nov 2017 at 05:53 AM.

  5. #15
    Join Date
    Nov 2005
    Location
    los angeles
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    9

    Default Re: Blank site after installing using Plesk control panel

    are there any new logs? please post them.

    do you have a .htaccess file in the root directory of your store? if so please post the contents of that file.
    author of square Webpay.
    mxWorks has premium plugins. donations: venmo or paypal accepted.
    premium consistent excellent support. available for hire.

  6. #16
    Join Date
    Jul 2005
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    2

    Default Re: Blank site after installing using Plesk control panel

    Quote Originally Posted by carlwhat View Post
    are there any new logs? please post them.
    There are logs in both the site root folder and the home directory, 1 level up.

    There are tons of them - this one has a fatal error

    ---------------
    Nov 21 2017 4:00 -- inspect
    FATAL: store configure.php is not writeable

    ---------------
    Nov 21 2017 4:00 -- inspect
    System Inspection Results:
    ------------------------------
    WARN: Zen Cart Version: => New Version Available v1.5.5e :: v155e contains minor updates
    <a href="https://www.zen-cart.com/showthread.php?219730-Zen-Cart-v1-5-5e-released!#post1326850
    " target="_blank">Download Here</a>
    NA: Webserver => Apache
    NA: HTTP Host => joburgonline.com
    NA: Path_Translated => /var/www/vhosts/joburlnx.ehost-services221.com/joburgonline.com/zc_install/index.php(SCRIPT_FILENAME)
    NA: Real Path => /var/www/vhosts/joburlnx.ehost-services221.com/joburgonline.com
    NA: Server Free Disk Space => 93.14 GB
    NA: PHP O/S => Linux
    NA: PHP API Mode => cgi-fcgi
    NA: PHP Max Execution Time per page => 600
    NA: Disabled PHP Functions => , dl, exec, passthru, pcntl_exec, popen, posix_kill, posix_mkfifo, posix_setuid, proc_close, proc_open, proc_terminate, shell_exec, system, ftp_exec, leak, posix_setpgid, posix_setsid, proc_get_status, proc_nice, show_source, escapeshellcmd
    OK: MySQL Support => ON
    OK: PHP Version => 5.6.31
    OK: PHP Sessions Support => ON
    OK: PHP Session.AutoStart => OFF
    OK: PHP session.use_trans_sid => OFF
    OK: Current SQL Cache Folder => /var/www/vhosts/joburlnx.ehost-services221.com/joburgonline.com/cache-->Writeable
    OK: Suggested SQL Cache Folder => /var/www/vhosts/joburlnx.ehost-services221.com/joburgonline.com/cache
    OK: PHP GD Support => ON
    OK: GD Version => GD bundled (2.1.0 compatible)
    OK: PHP ZLIB Compression Support => ON
    OK: PHP OpenSSL Support => ON
    OK: PHP cURL Support => ON
    OK: CURL NON-SSL Capability => Okay
    OK: CURL SSL Capability => Okay
    OK: PHP Upload Support => ON upload_max_filesize=16M; post_max_size=16M
    OK: PHP Upload TMP dir =>
    OK: Apache .htaccess Support => ON
    NA: PHP include_path => .:/opt/atomic/atomic-php56/root/usr/share/pear:/opt/atomic/atomic-php56/root/usr/share/php
    NA: PHP SMTP destination => localhost
    NA: PHP sendmail path => /usr/sbin/sendmail -t -i
    NA: PHP sendmail 'from' =>
    WARN: PHP open_basedir restrictions => /var/www/vhosts/joburlnx.ehost-services221.com/:/tmp/
    OK: PHP Output Buffering (gzip) => ON
    OK: PHP XML Support => ON
    OK: PHP Session.Save_Path => /var/www/vhosts/joburlnx.ehost-services221.com/joburgonline.com/cache-->Writeable
    FAIL: includes/configure.php => <span class='errors'>Unwriteable</span>
    OK: admin/includes/configure.php => Writeable
    OK: cache => OK 777 read/write/execute
    OK: images => OK 777 read/write/execute (INCLUDE SUBDIRECTORIES TOO)
    OK: includes/languages/english/html_includes => OK 777 read/write (INCLUDE SUBDIRECTORIES TOO)
    OK: logs => OK 777 read/write/execute
    OK: media => OK 777 read/write/execute
    OK: pub => OK 777 read/write/execute
    OK: admin/backups => OK 777 read/write
    OK: admin/images/graphs => OK 777 read/write/execute
    PHP Extensions compiled: Core, date, ereg, libxml, openssl, pcre, zlib, filter, hash, json, pcntl, readline, Reflection, SPL, session, standard, cgi-fcgi, bcmath, bz2, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, gmp, iconv, imap, intl, exif, mcrypt, mysqlnd, mysql, mysqli, odbc, PDO, pdo_dblib, pdo_mysql, PDO_ODBC, pdo_sqlite, Phar, SimpleXML, soap, sockets, sqlite3, suhosin, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, mhash, ionCube Loader, Zend OPcache, Zend Guard Loader
    Quote Originally Posted by carlwhat View Post

    do you have a .htaccess file in the root directory of your store? if so please post the contents of that file.
    #
    # @copyright Copyright 2003-2012 Zen Cart Development Team
    # @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
    # @version GIT: $Id: Author: DrByte Tue Aug 28 16:48:39 2012 -0400 New in v1.5.1 $
    #
    # This is used with Apache WebServers
    #
    # The following blocks direct HTTP requests to all filetypes in this directory recursively, except certain approved exceptions
    # It also prevents the ability of any scripts to run. No type of script, be it PHP, PERL or whatever, can normally be executed if ExecCGI is disabled.
    # Will also prevent people from seeing what is in the dir. and any sub-directories
    #
    # For this to work, you must include either 'All' or at least: 'Limit' and 'Indexes' parameters to the AllowOverride configuration in your apache/conf/httpd.conf file.
    # Example:
    #<Directory "/usr/local/apache/htdocs">
    # AllowOverride Limit Options Indexes
    #</Directory>
    ###############################

    <Limit GET POST PUT>
    Order Allow,Deny
    Deny from All
    </Limit>

    ## NOBODY SHOULD BE SNOOPING IN THIS FOLDER

    # deny *everything*
    <FilesMatch ".*">
    Order Allow,Deny
    Deny from all
    </FilesMatch>

    IndexIgnore */*


  7. #17
    Join Date
    Nov 2005
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    los angeles
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    Default Re: Blank site after installing using Plesk control panel

    i still think this is a permissions issue or a configuration issue.

    the debug log is a system inspection log, which is not relevant assuming that the installation completed. unless the plesk was not able to write configure.php file. which is entirely possible.

    please post the contents of your includes/configure.php file. comment out the username and password for your DB selections.

    in addition, for now, change the name of your .htaccess file to something like htaccess_backup. i am not that well versed in apache redirects, but we should not need them to get ZC running.

    best.
    author of square Webpay.
    mxWorks has premium plugins. donations: venmo or paypal accepted.
    premium consistent excellent support. available for hire.

  8. #18
    Join Date
    Nov 2005
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    Default Re: Blank site after installing using Plesk control panel

    this does work:

    http://joburgonline.com/extras/ipncheck.php

    so we know the host is pointing to the correct directory.

    it is probably the includes/configure.php file.

    best.
    author of square Webpay.
    mxWorks has premium plugins. donations: venmo or paypal accepted.
    premium consistent excellent support. available for hire.

  9. #19
    Join Date
    Jul 2005
    Location
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    Default Re: Blank site after installing using Plesk control panel

    Quote Originally Posted by carlwhat View Post
    this does work:

    http://joburgonline.com/extras/ipncheck.php

    so we know the host is pointing to the correct directory.



    it is probably the includes/configure.php file.

    best.
    The includes/config.php permissions are read only - is that correct? If not, please advise.

    <?php
    /**
    * @package Configuration Settings circa 1.5.4
    * @copyright Copyright 2003-2014 Zen Cart Development Team
    * @copyright Portions Copyright 2003 osCommerce
    * @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
    * File Built by zc_install on 2017-11-21 03:50:36
    */


    /*************** NOTE: This file is similar, but DIFFERENT from the "admin" version of configure.php. ***********/
    /*************** The 2 files should be kept separate and not used to overwrite each other. ***********/

    // Define the webserver and path parameters
    // HTTP_SERVER is your Main webserver: eg-http://www.your_domain.com
    // HTTPS_SERVER is your Secure webserver: eg-https://www.your_domain.com
    define('HTTP_SERVER', 'http://joburgonline.com');
    define('HTTPS_SERVER', 'https://joburgonline.com');

    // Use secure webserver for checkout procedure?
    define('ENABLE_SSL', 'false');

    // NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
    // * DIR_WS_* = Webserver directories (virtual/URL)
    // these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
    define('DIR_WS_CATALOG', '/');
    define('DIR_WS_HTTPS_CATALOG', '/');

    define('DIR_WS_IMAGES', 'images/');
    define('DIR_WS_INCLUDES', 'includes/');
    define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
    define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
    define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
    define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
    define('DIR_WS_DOWNLOAD_PUBLIC', DIR_WS_CATALOG . 'pub/');
    define('DIR_WS_TEMPLATES', DIR_WS_INCLUDES . 'templates/');

    define('DIR_WS_PHPBB', '/');

    // * DIR_FS_* = Filesystem directories (local/physical)
    //the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
    define('DIR_FS_CATALOG', '/var/www/vhosts/joburlnx.ehost-services221.com/joburgonline.com/');

    //the following path is a COMPLETE path to the /logs/ folder eg: /var/www/vhost/accountname/public_html/store/logs ... and no trailing slash
    define('DIR_FS_LOGS', '/var/www/vhosts/joburlnx.ehost-services221.com/joburgonline.com/logs');

    define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
    define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');
    define('DIR_WS_UPLOADS', DIR_WS_IMAGES . 'uploads/');
    define('DIR_FS_UPLOADS', DIR_FS_CATALOG . DIR_WS_UPLOADS);
    define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');

    // define our database connection
    define('DB_TYPE', 'mysql');
    define('DB_PREFIX', '');
    define('DB_CHARSET', 'utf8');
    define('DB_SERVER', 'localhost:3306');
    define('DB_SERVER_USERNAME', '');
    define('DB_SERVER_PASSWORD', '');
    define('DB_DATABASE', '');

    // The next 2 "defines" are for SQL cache support.
    // For SQL_CACHE_METHOD, you can select from: none, database, or file
    // If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
    // or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
    // ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
    define('SQL_CACHE_METHOD', 'file');
    define('DIR_FS_SQL_CACHE', '/var/www/vhosts/joburlnx.ehost-services221.com/joburgonline.com/cache');

    // EOF

  10. #20
    Join Date
    Nov 2005
    Location
    los angeles
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    9

    Default Re: Blank site after installing using Plesk control panel

    read is fine.

    did u rename the htaccess file?

    please post the newest debug log.
    author of square Webpay.
    mxWorks has premium plugins. donations: venmo or paypal accepted.
    premium consistent excellent support. available for hire.

 

 
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Zen-Cart, Internet Selling Services, Klamath Falls, OR