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  1. #21
    Join Date
    Dec 2017
    Location
    Australia
    Posts
    1
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    0

    Default Re: can't get to admin or any category pages

    I have installed the Zen-Cart several time, each I get a install successfully message. But each time I try to logon as admin I just keep getting a login error
    "Error: Sorry, there is no match for that email address and/or password."

  2. #22
    Join Date
    Aug 2009
    Location
    St. Louis, MO
    Posts
    72
    Plugin Contributions
    0

    Default Re: can't get to admin or any category pages

    Nothing like that. No Tools menu. Image attached if you are curious.
    Attached Images Attached Images  

  3. #23
    Join Date
    Dec 2016
    Location
    Washington
    Posts
    51
    Plugin Contributions
    0

    Default Re: can't get to admin or any category pages

    What does it say under "file manager"?

  4. #24
    Join Date
    Aug 2009
    Location
    St. Louis, MO
    Posts
    72
    Plugin Contributions
    0

    Default Re: can't get to admin or any category pages

    I appreciate your interest, but this is not constructive.

  5. #25
    Join Date
    Jul 2012
    Posts
    11,640
    Plugin Contributions
    13

    Default Re: can't get to admin or any category pages

    Quote Originally Posted by Kevan Fitzakerley View Post
    I have installed the Zen-Cart several time, each I get a install successfully message. But each time I try to logon as admin I just keep getting a login error
    "Error: Sorry, there is no match for that email address and/or password."
    It would be suggested that you start a new thread instead of trying to resolve your issue under this one as the two do not quite directly relate other than perhaps title of the thread to some extent...
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...
    Upgraded to Zen Cart V1.5.3 from V1.5.1 from V1.5.0 from V1.3.9h

  6. #26
    Join Date
    Dec 2016
    Location
    Washington
    Posts
    51
    Plugin Contributions
    0

    Default Re: can't get to admin or any category pages

    Quote Originally Posted by itseemedsosimple View Post
    I appreciate your interest, but this is not constructive.
    click on the hosting,do you see this image?Click image for larger version. 

Name:	godaddy.jpg 
Views:	2 
Size:	35.6 KB 
ID:	17501

    click on the "file manager" you will see a permissions tab at the top of the next page.

  7. #27
    Join Date
    Jul 2012
    Posts
    11,640
    Plugin Contributions
    13

    Default Re: can't get to admin or any category pages

    Quote Originally Posted by itseemedsosimple View Post
    The instructions at https://www.godaddy.com/help/set-permissions-2535 don't present in the same fashion.
    There is a menu for Files & FTP, but not a choice to select for FTP File Manager. The only choices are File Manager and FTP Users. Apparently 1,000s of site affected as support wait time at godaddy is 45+ minutes.
    But like I mentioned, it seems that the "permissions" are proper showing Read and Execute on web users, and Read, Write, Execute on owner.

    Any other things to check?
    Other things? Well, could somewhat try godaddy's suggestion of "installing" a new copy elsewhere. Suggest first creating a new directory adjacent to store (will make renaming easier). Then check the permissions of that new directory. The center number needs to support the software accessing it's "neighbor".

    Then either upload a new copy of files from your local computer (test with just a few first). Check the permissions.

    As far as "making the change" and then opening to see not changed, be sure to refresh your ftp software. Sometimes a local ftp client won't try to pull the current setting once "updated"...
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...
    Upgraded to Zen Cart V1.5.3 from V1.5.1 from V1.5.0 from V1.3.9h

  8. #28
    Join Date
    Aug 2009
    Location
    St. Louis, MO
    Posts
    72
    Plugin Contributions
    0

    Default Re: can't get to admin or any category pages

    In the debug logs, what would this mean?
    [30-Nov-2017 16:36:28 America/Phoenix] PHP Fatal error: Class 'base' not found in /home/content/40/5149140/html/ChangingTableLiners/store/includes/classes/class.notifier.php on line 21

  9. #29
    Join Date
    Jul 2012
    Posts
    11,640
    Plugin Contributions
    13

    Default Re: can't get to admin or any category pages

    Quote Originally Posted by itseemedsosimple View Post
    In the debug logs, what would this mean?
    [30-Nov-2017 16:36:28 America/Phoenix] PHP Fatal error: Class 'base' not found in /home/content/40/5149140/html/ChangingTableLiners/store/includes/classes/class.notifier.php on line 21
    That for one reason or another the file includes/classes/class.base.php did not get loaded or if it did get loaded, that there were no contents readable to establish the presence of the class expected to be in it...

    The message itself is saying that at line 21 of the indicated file there is a request to access the base class, but the base class hasn't been defined at that point... it likely relates to the permissions issue or since they moved files supposedly? That there was a problem with the content of those files and yet a further reason they have recommended to reinstall...
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...
    Upgraded to Zen Cart V1.5.3 from V1.5.1 from V1.5.0 from V1.3.9h

 

 
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