can't get to admin or any category pages

[itseemedsosimple]

Slightly embarrassing (again) as I know I need to move from godaddy, but...

godaddy moved my sites to a new server. No explanation or advance warning, just an email that said “Great news, we finished migrating your hosting account, med90.com, to a new server…” with a suggestion to update the primary IP addresses (A records), but they did not need updating as they already had the DNS provided in the email. But now, of course, nothing works. You can click on these links to see the error messages or blank pages:
URL's referenced:
https://changingtableliners.com/stor...036/login.php?
https://daycaredisposablesupply.com/...036/login.php?
https://changingtableliners.com/store/
http://www.daycaredisposablesupply.com/store/

When talking with godaddy support, their suggestion was to reinstall zencart in a new folder (other than /store/)and “point” the database etc to that new folder.

I'm hoping y'all might have another, easier solution?

Z/C version 1.5.5e
PHP Version 5.3.24
Database: MySQL 5.5.51-38.1-log
Had Anne from picaflorazul.com upgrade sites from 1.3.9f in March 2017

[answer=42]

I would like to have a guess at this before all the really smart people answer. Maybe it could be :Your /includes/configure.php and/or /admin/includes/configure.php file contains invalid path information and/or invalid database-connection information.

[mc12345678]

I would like to have a guess at this before all the really smart people answer. Maybe it could be :Your /includes/configure.php and/or /admin/includes/configure.php file contains invalid path information and/or invalid database-connection information.

I would agree with the above based on the error message provided by the third link.

Two ways come to mind to resolve at least the file path information: 1) ask the host what the complete path is to the /store directory.
2) create a new file in the catalog folder (/store directory) that has the following contents. The filename should be obscure and of your choosing but end with .php.

<?php echo __FILE__;

Then enter in the browser: changingtableliners.com/store/YOUR_OBSCURE_FILENAME.php
Where YOUR_OBSCURE_FILENAME is whatever you have chosen to call it and preferably not the name I used there.

Capture the result and place it in a define just above you're previous DIR_FS_ related define(s) in the includes/configure.php and applicable admin/includes/configure.php file(s).

So for example where you have:

define('DIR_FS_CATALOG', '/blah/blah/blah/store');

It would look like:

define('DIR_FS_CATALOG', '/newblah/newblah/newblah/store');
define('DIR_FS_CATALOG', '/blah/blah/blah/store');

Test then either go back and comment out the second line or delete it. Then delete the file created above.

Note that to save changes to either configure.php file the permission settings should be verified to be 644 just before saving.

Oh, and as one might always suggest/do, backup the file(s) before making the above changes.

[itseemedsosimple]

Thanks for the lightning fast reply.
Created file (BROKEN_SITE.php) returns: /home/content/40/5149140/html/DAYCAREDISPOSABLESUPPLY/store/BROKEN_SITE.php
The define(s) in the config files already have the correct, complete path:
define('DIR_FS_CATALOG', '/home/content/40/5149140/html/DAYCAREDISPOSABLESUPPLY/store/');

Thoughts?

[mc12345678]

Thanks for the lightning fast reply.
Created file (BROKEN_SITE.php) returns: /home/content/40/5149140/html/DAYCAREDISPOSABLESUPPLY/store/BROKEN_SITE.php
The define(s) in the config files already have the correct, complete path:
define('DIR_FS_CATALOG', '/home/content/40/5149140/html/DAYCAREDISPOSABLESUPPLY/store/');

Thoughts?

What about: https://changingtableliners.com/store/? It still has the same error message that it did previously and was the one at least I recommended to try to resolve first.

The daycaredisposable site is providing a blank page. Blank pages are covered by: http://www.zen-cart.com/content.php?124-blank-page

May have an error in the includes/configure.php file preventing store load, though initially I was thinking that perhaps you were using the multi-site mod with it based off of the path to the third link and that because that store was down it was causing issues with the one you're asking about.

[mc12345678]

You've certainly got something weird going on. I can go to changingtableliners.com and see a ZC site is there, but the css is not loaded (typical issue with some mismatch between where the HTTP_SERVER url actually points within the folder path and where DIR_FS_CATALOG points.)

The error message when attempting to access http://changingtableliners.com/store/ is: Additional *IMPORTANT* Details: includes/configure.php file empty or file not found, OR wrong DB_TYPE set, OR cannot find includes/autoload_func.php which suggests paths are wrong or files were not uploaded correctly

I've been trying to address the last of the items in the list specifically related to the paths within the file. Considering that there are files that appear at the destination without having the store directory, there is a question of why that is, what files have been uploaded where, etc... or even what might exist in an .htaccess file in the path that does not include the sub-directory store...

[itseemedsosimple]

Yes, sorry. It also shows the correct file path:
define('DIR_FS_CATALOG', '/home/content/40/5149140/html/ChangingTableLiners/store/');
How would I determine or find "May have an error in the includes/configure.php file preventing store load"

[haredo]

Use the file manager within your goDaddy cpanel

[itseemedsosimple]

I must be missing the process, cuz the file manager within the godaddy cpanel seems to allow only changing the Privacy one file at a time, and don't see how to change permissions numerically (only through check boxes). But the files I looked at do show permissions consistent with "755", in their popup box, godaddy does not show a "Group", only Web user permissions and Owner permissions.

Tom

[answer=42]

I must be missing the process, cuz the file manager within the godaddy cpanel seems to allow only changing the Privacy one file at a time, and don't see how to change permissions numerically (only through check boxes). But the files I looked at do show permissions consistent with "755", in their popup box, godaddy does not show a "Group", only Web user permissions and Owner permissions.

Tom

Is this the process that you used? https://www.godaddy.com/help/set-permissions-2535