USPS error: 'RateV4Request' has incomplete content

[delia]

So this is supposed to happen? No possible USPS method available and it throws an error? That goes against anything I've ever experienced with zen cart. You are saying because there was no method to send 3 pounds USPS shows an error? Explain that to me because I'm really not understanding this.

[Ajeh]

That is how it works so that when requests fo not work you know there is a problem.

[delia]

What I'm saying is that there is no problem except with the mod. The only way I got the error to disappear was to add a method that accepted a higher weight. If the owner does not want to use that method, why should there be an error? USPS just should not appear as an option.

[spyderrobotics]

Did you find a resolution to this? Recently we have switched to UPS for all packages but still want USPS first class mail for padded envelope shipments.

[spyderrobotics]

For now I just commented out this line:

//if (isset($uspsQuote['Number']) && !isset($uspsQuote['error'])) $uspsQuote['error'] = $uspsQuote['Number'] . ' - ' . $uspsQuote['Description'];

Then it doesn't show the error and removes the USPS category that is displayed to the customer. I suppose you could modify this line so that it doesn't report the error if it matches the error number.

[nonprofit]

Hi there, we are experiencing a similar problem. Same error, but the weight of the item is within the limits we selected. However, no USPS shipping methods are showing up.
ZC v1.5.7
Aug 08 2020 20:51:58 --
USPS build: 2017-09-16

Server: production
Quote Request Rate Type: Online
Quote from main_page: shopping_cart
USPS Options (weight, time): Display weight
USPS Domestic Transit Time Calculation Mode: NEW

Cart Weight: 0.005
Total Quote Weight: 0.005 Pounds: 0 Ounces: 1
Maximum: 50 Tare Rates: Small/Medium: 0:0 Large: 0:0
Handling method: Order Handling fee Domestic: $0.00 Handling fee International: $0.00
Decimals: 3
Domestic Length: 8.625 Width: 5.375 Height: 1.625
International Length: 9.50 Width: 1.0 Height: 5.50
All Packages are Machinable: True
Enable USPS First-Class filter for US shipping: True
Sorts the returned quotes: Price-LowToHigh

ZipOrigination: 19148
ZipDestination: 33176
Order SubTotal: $0.10
Order Total: $0.10
Uninsurable Portion: $0.00
Insurable Value: $0.10

RESPONSE FROM USPS:

==================================


<?xml version="1.0" encoding="UTF-8"?>
<Error><Number>-2147221202</Number><Source>Common:XmlParse</Source>
<Description>The element 'RateV4Request' has incomplete content. List of possible elements expected: 'RateClientType, Package'.</Description><HelpFile/><HelpContext/></Error>


==================================

USPS Country - $this->countries[$order->delivery[country][iso_code_2]]: $this->usps_countries: US

USPS DOMESTIC CHECKED: Online
Package ID sent: 0 First-Class Mail Letter - min: 0 max: .21875 handling: 0.00
Package ID sent: 1 First-Class Mail Large Envelope - min: 0 max: .8125 handling: 0.00
Package ID sent: 2 First-Class Package Service - RetailTM - min: 0 max: 50 handling: 0.00


USPS DOMESTIC RETURNED:


==================================

Domestic Services Selected:

==================================

SENT TO USPS:

<RateV4Request USERID=
<Revision>2</Revision>
</RateV4Request>

============

RAW XML FROM USPS:

SimpleXMLElement Object
(
[Number] => -2147221202
[Source] => Common:XmlParse
[Description] => The element 'RateV4Request' has incomplete content. List of possible elements expected: 'RateClientType, Package'.
[HelpFile] => SimpleXMLElement Object
(
)

[HelpContext] => SimpleXMLElement Object
(
)

)

[mc12345678]

Hi there, we are experiencing a similar problem. Same error, but the weight of the item is within the limits we selected. However, no USPS shipping methods are showing up.
ZC v1.5.7
Aug 08 2020 20:51:58 --
USPS build: 2017-09-16

Server: production
Quote Request Rate Type: Online
Quote from main_page: shopping_cart
USPS Options (weight, time): Display weight
USPS Domestic Transit Time Calculation Mode: NEW

Cart Weight: 0.005
Total Quote Weight: 0.005 Pounds: 0 Ounces: 1
Maximum: 50 Tare Rates: Small/Medium: 0:0 Large: 0:0
Handling method: Order Handling fee Domestic: $0.00 Handling fee International: $0.00
Decimals: 3
Domestic Length: 8.625 Width: 5.375 Height: 1.625
International Length: 9.50 Width: 1.0 Height: 5.50
All Packages are Machinable: True
Enable USPS First-Class filter for US shipping: True
Sorts the returned quotes: Price-LowToHigh

ZipOrigination: 19148
ZipDestination: 33176
Order SubTotal: $0.10
Order Total: $0.10
Uninsurable Portion: $0.00
Insurable Value: $0.10

RESPONSE FROM USPS:

==================================


<?xml version="1.0" encoding="UTF-8"?>
<Error><Number>-2147221202</Number><Source>Common:XmlParse</Source>
<Description>The element 'RateV4Request' has incomplete content. List of possible elements expected: 'RateClientType, Package'.</Description><HelpFile/><HelpContext/></Error>


==================================

USPS Country - $this->countries[$order->delivery[country][iso_code_2]]: $this->usps_countries: US

USPS DOMESTIC CHECKED: Online
Package ID sent: 0 First-Class Mail Letter - min: 0 max: .21875 handling: 0.00
Package ID sent: 1 First-Class Mail Large Envelope - min: 0 max: .8125 handling: 0.00
Package ID sent: 2 First-Class Package Service - RetailTM - min: 0 max: 50 handling: 0.00


USPS DOMESTIC RETURNED:


==================================

Domestic Services Selected:

==================================

SENT TO USPS:

<RateV4Request USERID=
<Revision>2</Revision>
</RateV4Request>

============

RAW XML FROM USPS:

SimpleXMLElement Object
(
[Number] => -2147221202
[Source] => Common:XmlParse
[Description] => The element 'RateV4Request' has incomplete content. List of possible elements expected: 'RateClientType, Package'.
[HelpFile] => SimpleXMLElement Object
(
)

[HelpContext] => SimpleXMLElement Object
(
)

)

Looking at the content that appears to be being sent to USPS, if that really is all that is being sent then that would be the problem. It looks like all that is being sent is the UserID (assuming is omitted from this output or has been otherwise removed for "safety and security") and that the version is 2... it doesn't look like anything else is actually sent even though there seems to be a long list of items to be put together including asking about 3 different packages based on the checkboxes.