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  1. #1
    Join Date
    Feb 2006
    Location
    NM
    Posts
    750
    Plugin Contributions
    1

    help question U.S.P.S. suddenly not calculating, slow loading estimator

    155f Linux
    We started having an issue last night with our u.s.p.s. module. We have tested it with both retail and online calculations.

    What happens: The shipping estimator is so slow loading it does not appear to the customer that we offer the opportunity to calculate before signing in or after signing in.

    The other modules show, however, like "pay on pick up" and "flat rate shipping".

    When the estimator finally loads it will just reload with no u.s.p.s. results, no matter the state or zip entered.

    Anyone else seeing this? We thought it might be a u.s.p.s. glitch. Don't know how to figure that out.

  2. #2
    Join Date
    Dec 2006
    Posts
    42
    Plugin Contributions
    0

    Default Re: U.S.P.S. suddenly not calculating, slow loading estimator

    Yes! Same issue. Just noticed today that my module was out of date. After updating, it will not return rates, only an error message at checkout:
    "An error occurred in obtaining USPS shipping quotes.If you prefer to use USPS as your shipping method, please try refreshing this page, or contact the store owner.

  3. #3
    Join Date
    Feb 2006
    Location
    NM
    Posts
    750
    Plugin Contributions
    1

    Default Re: U.S.P.S. suddenly not calculating, slow loading estimator


  4. #4
    Join Date
    Jan 2007
    Posts
    1,484
    Plugin Contributions
    10

    Default Re: U.S.P.S. suddenly not calculating, slow loading estimator


    Zen Cart and it's community are the best!!

  5. #5
    Join Date
    Dec 2008
    Posts
    62
    Plugin Contributions
    0

    Default Re: U.S.P.S. suddenly not calculating, slow loading estimator

    Same problem here. Ive seen this many times. Only knew something was wrong when a customer called and said they couldn't get past the shipping portion of checkout.
    In the past I have just waited it out and it was fixed in about 20 minutes. Based on the time stamp of the earlier posts this has been going on for well over an hour.

    I was still able to create a shipping label in paypal so there is that if you need to get orders out. You can also keep an eye on the postage calculator on USPS website. When that starts working again then our shipping quotes should be working again too.

  6. #6
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
    Posts
    9,149
    Plugin Contributions
    11

    Default Re: U.S.P.S. suddenly not calculating, slow loading estimator

    On line's working now.

  7. #7
    Join Date
    Mar 2009
    Posts
    85
    Plugin Contributions
    0

    Default Re: U.S.P.S. suddenly not calculating, slow loading estimator

    I'm still not getting USPS shipping rates and customers can't proceed to place an order (though I have had 1 order come through with no shipping charged) Is this still a USPS problem?

  8. #8
    Join Date
    Jan 2007
    Posts
    1,484
    Plugin Contributions
    10

    Default Re: U.S.P.S. suddenly not calculating, slow loading estimator

    Likely so. It is back up now so if you are still experiencing an issue report back.

    Zen Cart and it's community are the best!!

  9. #9
    Join Date
    Mar 2009
    Posts
    85
    Plugin Contributions
    0

    Default Re: U.S.P.S. suddenly not calculating, slow loading estimator

    working now!

 

 

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