Results 1 to 7 of 7
  1. #1
    Join Date
    Sep 2010
    Posts
    6
    Plugin Contributions
    0

    Default v155f new install can't log in admin after reset new password

    i installed new v155f and when i 1st time logged in admin it requires me to reset new password due to SSL security reason.
    after reset new password i log in it again but the page run few seconds then it refresh page. the user name and password boxes are empty and no error message appears.
    next day i logged in admin with old password again and it still asks me reset password.

    i have tried to create a new customer account and log in (https) without any problem.

    my site uses php 7.1 and SSL.

    hope someone knows what i missed.

    thank you in advance!
    jerry

  2. #2
    Join Date
    Jul 2012
    Posts
    16,732
    Plugin Contributions
    17

    Default Re: v155f new install can't log in admin after reset new password

    Seeing that this is likely not the first time of using Zen Cart based on the account creation date, a question about this "new install" was a database upgraded for it to work on this new software?

    How is the new install different than a vanilla install?

    What php version is being used?

    Is there some sort of database backup/restore feature being applied to the site's database? Once the login credentials have been updated/modified, there should be no way for the previous password to be used the next day.

    If the database is from a previous Zen Cart Version, which one and has it been upgraded using zc_install?

    Sorry for all of the questions. Am only able to answer based off of what is provided.
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...

  3. #3
    Join Date
    Sep 2010
    Posts
    6
    Plugin Contributions
    0

    Default Re: v155f new install can't log in admin after reset new password

    it's a new website. new database. not upgrade and hasn't modified (can't log in). it uses PHP 7.1v (cPanel shows server information is PHP Version 5.6.36, but PHP Selector is "Current PHP version: 7.1").
    no database backup either.

  4. #4
    Join Date
    Jul 2012
    Posts
    16,732
    Plugin Contributions
    17

    Default Re: v155f new install can't log in admin after reset new password

    Quote Originally Posted by PWjerry View Post
    it's a new website. new database. not upgrade and hasn't modified (can't log in). it uses PHP 7.1v (cPanel shows server information is PHP Version 5.6.36, but PHP Selector is "Current PHP version: 7.1").
    no database backup either.
    From where was the ZC software obtained? Is there/has there been a ZC site installed on this server/host before or in parallel?

    When you do successfully login to the admin, what php version is reported when selecting the version link in the upper right corner?
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...

  5. #5
    Join Date
    Sep 2010
    Posts
    6
    Plugin Contributions
    0

    Default Re: v155f new install can't log in admin after reset new password

    i changed "PHP Selector is Current PHP version: 7.1" to 5.6 (to match my server information 5.6.36) and it works.
    the problem is solved.
    thank you very much for the mention.

  6. #6
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
    Posts
    9,144
    Plugin Contributions
    11

    Default Re: v155f new install can't log in admin after reset new password

    I would suggest that the problem is not solved. Every thing may be working, but why did it not work with PHP 7.1 when that is the recommended PHP for 1.5.5f?

    End of life for PHP 5.6* is December 31.

    Check with your host. New Site, New Load, should work fine with PHP 7.1. I'm afraid that, continuing on without checking on this, could cause more problems later on.

  7. #7
    Join Date
    Oct 2010
    Posts
    61
    Plugin Contributions
    0

    Default Re: v155f new install can't log in admin after reset new password

    Quote Originally Posted by dbltoe View Post
    I would suggest that the problem is not solved. Every thing may be working, but why did it not work with PHP 7.1 when that is the recommended PHP for 1.5.5f?

    End of life for PHP 5.6* is December 31.

    Check with your host. New Site, New Load, should work fine with PHP 7.1. I'm afraid that, continuing on without checking on this, could cause more problems later on.
    I agree, I have got the same problem with v1.5.5f.
    I can't log in the admin ever if I have got the right admin name and password.
    My PHP is 7.1.

    Somebody could help me?

 

 

Similar Threads

  1. Replies: 6
    Last Post: 4 Dec 2013, 08:02 PM
  2. v150 admin password expired, won't reset, will not send new password to email
    By baltimorestreetmods in forum General Questions
    Replies: 2
    Last Post: 6 Sep 2012, 07:16 PM
  3. Can't log into Admin after new install
    By kireol in forum General Questions
    Replies: 13
    Last Post: 6 May 2009, 12:21 PM
  4. I can't Log In to Admin after install/move to a new server
    By uni in forum Installing on a Windows Server
    Replies: 19
    Last Post: 2 Oct 2008, 07:37 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR