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  1. #1
    Join Date
    May 2008
    Posts
    37
    Plugin Contributions
    0

    Default PayPal Express/Pro Server ... Error 6: name lookup timed out

    Last night we started getting timeout errors on transactions using PayPal Express Checkout .. I ran the CurlTest and looks like we're having some errors resolving the PayPal host name. I checked the forums and wasn't able to find something mentioning this so I apologize if this is duplicating something else out there. Any assistance would be appreciated!

    Connecting to PayPal Express/Pro Server ...
    Error 6: name lookup timed out

    Connection Details:
    Array
    (
    [url] => "https://api-3t.paypal.com/nvp"
    [content_type] =>
    [http_code] => 0
    [header_size] => 0
    [request_size] => 0
    [filetime] => -1
    [ssl_verify_result] => 0
    [redirect_count] => 0
    [total_time] => 0
    [namelookup_time] => 0
    [connect_time] => 0
    [pretransfer_time] => 0
    [size_upload] => 0
    [size_download] => 0
    [speed_download] => 0
    [speed_upload] => 0
    [download_content_length] => -1
    [upload_content_length] => -1
    [starttransfer_time] => 0
    [redirect_time] => 0
    [certinfo] => Array
    (
    )

    [primary_ip] =>
    [primary_port] => 0
    [local_ip] =>
    [local_port] => 0
    [redirect_url] =>
    )
    Bryan
    Destination Baby & Kids - https://www.destinationbabykids.com

  2. #2
    Join Date
    Jan 2004
    Posts
    66,364
    Blog Entries
    7
    Plugin Contributions
    274

    Default Re: PayPal Express/Pro Server ... Error 6: name lookup timed out

    CURL timeout errors are a result of 3 possibilities:
    1. PayPal is doing system maintenance and has completely shut off all server responses. Highly unlikely. Even their maintenances give "some kind of response", not a timeout.
    2. Your hosting company needs to fix things on your server.
    3. Your hosting company has something to fix in their firewall.

    Talk to your hosting company. Point them to the curl tester script to use in order to test and know when they've fixed the problem. Then after they've got it working for that script then you can test with your store.
    .

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