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  1. #1
    Join Date
    Nov 2004
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    help question UPS Estimator Stopped Working on January 5, 2019

    Greetings,

    Around 5pm PST on 1/5/2019 (Yesterday), our UPS estimator stopped returning shipping estimates.

    Displays the "We are unable to obtain a rate quote for UPS shipping.
    Please contact the store if no other alternative is shown" message.

    I updated to the latest UPS module from here: https://www.zen-cart.com/downloads.php?do=file&id=1293

    Same issue. No errors in the debug logs either.

    Any ideas or suggestions?

    Thanks
    Experience is what you get when you don’t get what you want…

  2. #2
    Join Date
    Jun 2009
    Location
    Sparta, TN
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    Default Re: UPS Estimator Stopped Working

    I don't use UPS, but they announced a rate change late December. Perhaps they've not gotten their end adjusted properly. If you haven't needed a quote since 12/31/2018, that may be the key.
    My store - closed 12/05/2023
    1.5.7d (upgraded from 1.5.7b), clone a template (cloned Responsive Classic Template), Sitemap XML v4.0, Square WebPay, PayPal Express Checkout, PHP Version: 7.4.29 (Zend: 3.4.0)

  3. #3
    Join Date
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    Default Re: UPS Estimator Stopped Working

    Thought about that. However, our last order was yesterday before 5pm PST. We only offer UPS. So it was working less than 24hrs ago.

    Thanks
    Experience is what you get when you don’t get what you want…

  4. #4
    Join Date
    Sep 2009
    Location
    Stuart, FL
    Posts
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    Default Re: UPS Estimator Stopped Working

    FWIW, I'm seeing UPS rates posted on a site that I manage. That site's using v1.7.2 of UPS XML (https://www.zen-cart.com/downloads.php?do=file&id=126).

  5. #5
    Join Date
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    Default Re: UPS Estimator Stopped Working

    Quote Originally Posted by lat9 View Post
    FWIW, I'm seeing UPS rates posted on a site that I manage. That site's using v1.7.2 of UPS XML (https://www.zen-cart.com/downloads.php?do=file&id=126).
    Thought about using that module instead. Will give it a try!
    Experience is what you get when you don’t get what you want…

  6. #6
    Join Date
    Jul 2005
    Location
    Orlando, Fl
    Posts
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    Default Re: UPS Estimator Stopped Working

    Same exact issue, same time and date, any update?

  7. #7
    Join Date
    Oct 2005
    Location
    Chicago, IL USA
    Posts
    1,549
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    28

    Default Re: UPS Estimator Stopped Working

    A client of mine is having this same issue. They are using the regular UPS shipping module: https://www.zen-cart.com/downloads.php?do=file&id=1293

  8. #8
    Join Date
    Jan 2015
    Location
    Pensacola Florida
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    Default Re: UPS Estimator Stopped Working

    Has there been any update on this? I am currently using the ups_v2015-12-30 module which is down. I did read the thread and downloaded the XML module and was going to try it but when you go to ups to get an access key the site say Service Temporarily Unavailable. So that is dead in the water. I have 3 live site that use UPS only so if any one has any suggestions how to get this running it would be much appreciated.

  9. #9
    Join Date
    Jul 2005
    Location
    Orlando, Fl
    Posts
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    Default Re: UPS Estimator Stopped Working

    In includes/modules/shipping/ups.php, I updated line 453 from this

    PHP Code:
       if ($http->Connect('www.ups.com'80)) { 
    to this

    PHP Code:
       if ($http->Connect('ssl://www.ups.com'443)) { 
    and mine started to work.

    Here are some supporting documents :

    https://www.ups.com/us/en/help-cente...-security.page

    https://secure.php.net/manual/en/function.fsockopen.php

  10. #10
    Join Date
    Sep 2012
    Location
    Upstate South Carolina
    Posts
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    2

    Default Re: UPS Estimator Stopped Working

    Mine was a little different, same file.

    Changed line 402

    $host = 'http://www.ups.com/using/services/rave/qcostcgi.cgi?';

    to

    $host = 'https://www.ups.com/using/services/rave/qcostcgi.cgi?';

    And it started working.

 

 
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