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  1. #1
    Join Date
    Feb 2019
    Location
    Yucca Valley, CA
    Posts
    10
    Plugin Contributions
    0

    Default USPS shipping module will not return rates

    I am running two sites on the same server with two different USPS web accounts. One is v1.5.6 the other is v1.5.5.

    I've verified that both are in production mode. PHP version is in 5.6, but I have tried version 7.2 and 7.3. Server is running Centos 7. The error I get from USPS is:

    -2147219385DomPostageLibrary;RateV4.ProcessRequestThe requested Mail Service is only available when Ground Transportation is required, when the Zone is 5-9, or the mail piece is Oversized.



    View Source:
    USPS build: 2017-09-16 Server: production Quote Request Rate Type: Online Quote from main_page: checkout_shipping USPS Options (weight, time): --none-- USPS Domestic Transit Time Calculation Mode: NEW Cart Weight: 1 Total Quote Weight: 1.1 Pounds: 1 Ounces: 2 Maximum: 50 Tare Rates: Small/Medium: 10:0 Large: 10:0 Handling method: Box Handling fee Domestic: $0.00 Handling fee International: $0.00 Decimals: 3 Domestic Length: 8.625 Width: 5.375 Height: 1.625 International Length: 9.50 Width: 1.0 Height: 5.50 All Packages are Machinable: False Enable USPS First-Class filter for US shipping: True Sorts the returned quotes: Price-LowToHigh ZipOrigination: 92284 ZipDestination: 85281 City: Tempe State: Arizona Order SubTotal: $1.00 Order Total: $1.00 Uninsurable Portion: $0.00 Insurable Value: $1.00 RESPONSE FROM USPS: ==================================


    -2147219385DomPostageLibrary;RateV4.ProcessRequest The requested Mail Service is only available when Ground Transportation is required, when the Zone is 5-9, or the mail piece is Oversized.

    I'm not sure if it is a configuration error or a server problem.

  2. #2
    Join Date
    Jul 2012
    Posts
    15,913
    Plugin Contributions
    17

    Default Re: USPS shipping module will not return rates

    It does not appear to be a server configuration issue. USPS has "clearly" identified what the package conditions need to be to use the method(s) selected for shipment. Could it be a configuration issue of the module? Sure. Things to review would be the settings for the USPS module, which box size(s) are checked, have there been any modifications in the minimum/maximum weights?

    Note that the zipcode pair provided is Zone 4 so doesn't match the criteria of zones 5-9. 1 pound weight doesn't seem that much and don't see anything that identifies that ground transportation is required, though the dimensions may be a little bit of an indicator of being oversized...
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...

  3. #3
    Join Date
    Feb 2019
    Location
    Yucca Valley, CA
    Posts
    10
    Plugin Contributions
    0

    Default Re: USPS shipping module will not return rates

    I'm in California Zip 92284 and tried shipping to both Arizona Zip 85281 and CA in 92284. I'm not entirly sure show to get it to ship to all zones. I can find that setting in the module setup. I have the default shipping zone set to "none" I do not have package deminsions set for this item. I do have the weight set.

    I am not a shipping expert. This module used to work on my 1.5.5 zencart, then for some reason stopped working at some point. I'm not sure when.

  4. #4
    Join Date
    Feb 2019
    Location
    Yucca Valley, CA
    Posts
    10
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    0

    Default Re: USPS shipping module will not return rates

    United States Postal Service

    You will need to have registered an account with USPS at https://secure.shippingapis.com/registration/ to use this module

    USPS expects you to use pounds as weight measure for your products.

    USPS Version Date
    2017-09-16

    Enable USPS Shipping
    True

    Full Name or Short Name
    Long

    Enter the USPS Web Tools User ID
    REDACTED

    Which server to use
    production

    Quote Sort Order
    Price-LowToHigh

    Handling Fee - US
    0

    Handling Fee - International
    0

    Handling Per Order or Per Box
    Box

    Decimal Settings
    3

    Tax Class
    --none--

    Tax Basis
    Shipping

    Shipping Zone
    --none--

    Sort Order
    0

    All Packages are Machinable?
    False

    USPS Options
    --none--

    USPS Domestic Transit Time Calculation Mode
    NEW

    USPS Domestic minimum Length
    8.625

    USPS minimum Width
    5.375

    USPS minimum Height
    1.625

    USPS International minimum Length
    9.50

    USPS minimum Width
    1.0

    USPS minimum Height
    5.50

    Enable USPS First-Class filter for US shipping
    True

    Shipping Methods (Domestic and International)
    0, .21875, 0.00, 0, .8125, 0.00, First-Class Package Service - RetailTM, 0, .8125, 0.00, 0, .9375, 0.00, 0, 70, 0.00, USPS Retail GroundRM, 0, 70, 0.00, 0, 70, 0.00, 0, 70, 0.00, 0, 70, 0.00, 0, 70, 0.00, Priority MailTM Small Flat Rate Box, 0, 70, 0.00, Priority MailTM Medium Flat Rate Box, 0, 70, 0.00, Priority MailTM Large Flat Rate Box, 0, 70, 0.00, 0, 15, 0.00, 0, 20, 0.00, 0, 70, 0.00, 0, 70, 0.00, 0, 70, 0.00, 0, .21875, 0.00, 0, 4, 0.00, 0, 4, 0.00, 0, 66, 0.00, 0, 4, 0.00, 0, 4, 0.00, 0, 20, 0.00, 0, 20, 0.00, 0, 66, 0.00, 0, 4, 0.00, 0, 70, 0.00, 0, 70, 0.00

    Extra Services (Domestic)
    Certified MailRM, N, USPS TrackingTM Electronic, N, USPS TrackingTM, N, Insurance, N, Priority Mail Express Insurance, N, Priority Mail Insurance, N, Adult Signature Restricted Delivery, N, Adult Signature Required, N, Registered MailTM, N, Collect on Delivery, N, Return Receipt for Merchandise, N, Return Receipt, N, Certificate of Mailing (Form 3665), N, Certificate of Mailing (Form 3817), N, Signature ConfirmationTM Electronic, N, Signature ConfirmationTM, N, Priority Mail Express 1030 AM Delivery, N, Certified MailRM Restricted Delivery, N, Certified MailRM Adult Signature Required, N, Certified MailRM Adult Signature Restricted Delivery, N, Signature ConfirmationTM Restricted Delivery, N, Signature ConfirmationTM Electronic Restricted Delivery, N, Collect on Delivery Restricted Delivery, N, Registered MailTM Restricted Delivery, N, Insurance Restricted Delivery, N, Insurance Restricted Delivery (Priority Mail Express), N, Insurance Restricted Delivery (Priority Mail), N

    Extra Services (International)
    Registered Mail, N, Insurance, N, Return Receipt, N, Electronic USPS Delivery Confirmation International, N, Certificate of Mailing, N

    Retail pricing or Online pricing?
    Online

    Debug Mode
    Screen

  5. #5
    Join Date
    Aug 2009
    Location
    North Idaho, USA
    Posts
    2,004
    Plugin Contributions
    1

    Default Re: USPS shipping module will not return rates

    Are you shipping a 1 pound item and have a 10 pound tare weight? Did I misread it?
    Rick
    ChainWeavers (dot) com

  6. #6
    Join Date
    Feb 2019
    Location
    Yucca Valley, CA
    Posts
    10
    Plugin Contributions
    0

    Default Re: USPS shipping module will not return rates

    I believe it is 10% tare, but I may be mistaken.

    E

  7. #7
    Join Date
    Feb 2019
    Location
    Yucca Valley, CA
    Posts
    10
    Plugin Contributions
    0

    Default Re: USPS shipping module will not return rates

    It seems like zencart will not process the results that USPS returns and procees with the checkout.

    E

 

 

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