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  1. #1
    Join Date
    Aug 2017
    Location
    AKL
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    Default Error 500: Internal Server Error

    Hi Everyone

    My ZC store was up and running, working fine and accepting orders.
    Somehow it started giving the error 500 internal server error when trying to access the store. I can log into the admin fine.

    Looking at the logs in ZC it shows:
    15/03/2019 01:36:16 [0.653s] /admin/configuration.php?gID=10

    I have not changed anything in ZC. And from trying to find a solution I discovered you are not to manually edit the configuration.php file. However I have no idea where to next? Would upgrading the ZC version solve this issue? My server & ZC details are:

    Server OS: Linux 4.14
    Database: MySQL 5.6.41-84.1
    HTTP Server: Apache
    PHP Version: 5.6.30 (Zend: 2.6.0) PHP Memory Limit: 256M PHP Safe Mode: Off
    PHP File Uploads: On Max Size: 64M POST Max Size: 64M

    Any help appreciated!
    Thanks
    W

  2. #2
    Join Date
    Nov 2007
    Location
    Woodbine, Georgia, United States
    Posts
    3,577
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    Default Re: Error 500: Internal Server Error

    First thing, IMO, is to contact your webhost to ask if they made any server changes and to have them troubleshoot the 500 error.

    ~Melanie
    PRO-Webs, Inc. :: Recent Zen Cart Projects :: Zen Cart SEO 12 Steps to Success
    **I answer questions in the forum, private messages are NOT answered. You are welcome to contact us via our website for professional engagements.

  3. #3
    Join Date
    Feb 2006
    Location
    Tampa Bay, Florida
    Posts
    6,182
    Plugin Contributions
    81

    Default Re: Error 500: Internal Server Error

    What version of Zen Cart are you running?
    Have you checked the logs folder for error logs?
    That Software Guy, Plugin Moderator. Store: Zen Cart Modifications
    Available for hire - See my ad in Services
    Contributions: Quantity Discounts, Better Together, SMS on Sale, Gift Wrap at Checkout, and more.

  4. #4
    Join Date
    Sep 2009
    Location
    Stuart, FL
    Posts
    8,323
    Plugin Contributions
    67

    Default Re: Error 500: Internal Server Error

    Based on @drsysko's inclusion of v151 in the post's title, the issue is that Zen Cart 1.5.1 requires the PHP mysql_* functions, which were deprecated in PHP 5.5 (and post #1 indicates that the site is running on PHP 5.6+).

  5. #5
    Join Date
    Aug 2017
    Location
    AKL
    Posts
    13
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    Default Re: Error 500: Internal Server Error

    Quote Originally Posted by mprough View Post
    First thing, IMO, is to contact your webhost to ask if they made any server changes and to have them troubleshoot the 500 error.

    ~Melanie
    Hi Melanie

    While I was waiting for a reply I contacted my hosting provider advising them of the issue.

    Thanks for your reply

  6. #6
    Join Date
    Aug 2017
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    Default Re: Error 500: Internal Server Error

    Hi swguy
    Quote Originally Posted by swguy View Post
    What version of Zen Cart are you running?
    I'm running v 1.5.1

    Quote Originally Posted by swguy View Post
    Have you checked the logs folder for error logs?
    I did check the logs on the server (at least what I have access to) as part of my troubleshooting before posting on the forum. The weird thing from the logs is that it showed "configuration.php?gID=10" as part of the line in the log every time I tried to access the main site from any browser?
    I know I never changed anything (server or ZC) after the site was working for a long time. And I have no idea where to go next to resolve this issue. So in the meantime I'll await my hosting provider's reply as I suspect they must done something to their servers.

    Thanks for the reply

  7. #7
    Join Date
    Aug 2017
    Location
    AKL
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    Default Re: Error 500: Internal Server Error

    Hi lat9
    Quote Originally Posted by lat9 View Post
    Based on @drsysko's inclusion of v151 in the post's title, the issue is that Zen Cart 1.5.1 requires the PHP mysql_* functions, which were deprecated in PHP 5.5 (and post #1 indicates that the site is running on PHP 5.6+).
    So do you think an upgrade of ZC could fix the issue as one possible solution?

    Thanks for your reply

  8. #8
    Join Date
    Feb 2006
    Location
    Tampa Bay, Florida
    Posts
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    Default Re: Error 500: Internal Server Error

    Quote Originally Posted by drsysko View Post
    I did check the logs on the server (at least what I have access to) as part of my troubleshooting before posting on the forum.
    It sounds like you're looking at an Apache server log. I'm talking about the /logs folder that's at the same level as your /includes and /renamed-admin folders. Does it have any files in it that end in .log? Can you post one?
    That Software Guy, Plugin Moderator. Store: Zen Cart Modifications
    Available for hire - See my ad in Services
    Contributions: Quantity Discounts, Better Together, SMS on Sale, Gift Wrap at Checkout, and more.

 

 

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