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  1. #1
    Join Date
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    Default Remove Customers From Global Product Notifications

    I have a customer who asked to be removed from all newsletters/product notifications after a recent email. However when I checked myphp he wasn't actually signed up to receive notifications on that product. I assume at some point he ticked the box for Global Product Notifications. I checked his account and he is not subscribed to my newsletter.
    I checked that the notification system was working correctly - I looked in myphp for how many customers were signed up for a particular product and compared to the number stated when preparing a product notification email. There was a discrepancy - 2 customers signed up but 44 notification emails would be sent. I added a test account and signed up for notifications and both myphp tally and the emails increased by 1, so that would appear to be working.
    I can't find any way to cancel/remove Global Product Notifications subscriptions. Am I missing something obvious?

  2. #2
    Join Date
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    Default Re: Remove Customers From Global Product Notifications

    Hmmm ... ya, there's no "admin" option for forcing a change to Global Notifications for a customer.

    But if the customer logs into the store they can manage all those settings themself from in the My Account screens.
    .

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  3. #3
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    Default Re: Remove Customers From Global Product Notifications

    Thanks for the reply.
    How do we comply with the removal request as stated at the bottom of all newsletter emails then?
    This email address was given to us by you or by one of our customers. If you feel that you have received this email in error, please send an email to xxx@xxxxx
    This e-mail is sent in accordance with the US CAN-SPAM Law in effect 01/01/2004. Removal requests can be sent to this address and will be honored and respected.
    Is there not an entry in the database that can be edited/deleted? Where is the notification system getting the info to send Global Notifications from?

 

 

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