I have a customer who asked to be removed from all newsletters/product notifications after a recent email. However when I checked myphp he wasn't actually signed up to receive notifications on that product. I assume at some point he ticked the box for Global Product Notifications. I checked his account and he is not subscribed to my newsletter.
I checked that the notification system was working correctly - I looked in myphp for how many customers were signed up for a particular product and compared to the number stated when preparing a product notification email. There was a discrepancy - 2 customers signed up but 44 notification emails would be sent. I added a test account and signed up for notifications and both myphp tally and the emails increased by 1, so that would appear to be working.
I can't find any way to cancel/remove Global Product Notifications subscriptions. Am I missing something obvious?
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