v1.5.5 - additional images not showing

[dinosnake]

Good day! I have an issue and hope that I may find some help in determining the cause.

My website was previously using v1.3.9h for the past 5 years, therefore code was static. My hosting company made internal changes / upgraded their Plesk and broke my website, all the while denying it was their fault (). Anyway, after having a website outage for 1.5 months, and spending a combined total of approximately 8 hours with technical support, I fully deleted & reset my web hosting. Still, their own built-in Zen Cart installation services would not run. More tech support fixed that and I managed to get their self-install script for v1.5.5 running.

I migrated all code, overrides, customizations, images and the database; I upgraded the database and everything works perfectly.

Except that additional product images are not being displayed.

www.platinumplusdesigns.com

It's a small catalog website, nothing fancy; cart and checkout have been disabled to only display products for our dealers.

There are 2 images per product and both images had no issue displaying under v1.3.9h. I have checked Admin > Catalog > Product Types > Products-General > Edit Layout, and Show Product Additional Images is set to 1. I have tried removing all spaces from the image names, as recommended as a possible code-breaker (worked fine under v1.3.9h, though). I have checked to assure all pages are accounted for. I have disabled the overrides; the additional images do not show under the default template as well.

This seems like a code bug but I'm not sure where to start. Any help would be greatly appreciated and thank you in advance!!

[dinosnake]

Forget it, I found the problem - PHP 7.3. Reset to PHP 5.6, site works perfectly.

Thank you for having this forum!

[dbltoe]

There's so much going on here that it's hard to see the forest for the trees.

I'm going to make a WAG and point my finger at your host's "autoloader" and your template. You won't find anyone here who supports using anything other than an authorized download to load a new site. While they might work, they generally just insert problems.

Your template is not mobile friendly and may be blocking the additional images in it's code. The image source for the pop-up on 783-103p shows

<img src="images//Inv/c/Contemporary diamond and bar-set baguette diamond double row platinum wedding eternity band 783-103P.jpg" alt="783-103P Contemporary diamond and bar-set baguette diamond double row platinum wedding eternity band" title=" 783-103P Contemporary diamond and bar-set baguette diamond double row platinum wedding eternity band " width="200" height="200" class="productMainImagePic">

The double // (in red above) makes me believe the template is wrong or an extra / in a configure file.

Have you tried switching back to responsive_classic to see if the problems persists? Any debug files in your logs directory?

[dbltoe]

Might want to check the product I referred to above. Clicking the additional image brings up the main image with no way to advance.

ADDED
Additionally, an img src MUST be a valid URL and URLs cannot contain spaces. While ZC may insert the %20, other manual entries will probably not.

[dinosnake]

The double // seems to be correct for the host's new configuration, which is just [one] of the reasons that I think it broke my old web site: every URL reference that the host builds now includes it, including inside the config.php file!

I was going to use this opportunity to switch away from the current hosting provider (GoDaddy, terrible is simply an understatement!!) but I am not often given the slack by the powers that be to make changes which may take time. So I work with what I have been given, even getting this current installation back up got me flack GoDaddy upgraded their servers which broke prior installations and then has the nerve to tell me "This is not our problem, it is not our job to debug your code" - even though said code (v1.3.9h) was working and static for 5 straight years prior to their breaking it.

The web site was written for my boss by an outsourced developer, who outsourced it herself to yet another company outside the country. The overrides close the popup upon click, rather than forward to any additional images - this was intentional by the developer, so everything is fine there.

Anyway, yes, the site is operating as intended. I have not installed any module upgrades that I had done before, that's up to whether or not I'm given any slack in continuing this project at all.

Thank you kindly for your time and feedback!

[dbltoe]

The web site was written for my boss by an outsourced developer, who outsourced it herself to yet another company outside the country. The overrides close the popup upon click, rather than forward to any additional images - this was intentional by the developer, so everything is fine there.

Anyway, yes, the site is operating as intended. I have not installed any module upgrades that I had done before, that's up to whether or not I'm given any slack in continuing this project at all.

I respectfully submit that none of your additional images come up when the image or the link underneath is clicked.

Surely that's not "the site operating as intended."

[dinosnake]

I respectfully submit that none of your additional images come up when the image or the link underneath is clicked.

Surely that's not "the site operating as intended."

That's very odd, as even with cleared caches it works perfectly on two desktops here (Firefox).

[dbltoe]

Cleared cache and flushed dns. Still the same.

[dinosnake]

What is your system? I'll look at it from a different ISP & system when I get home.

You did, regardless, point me to the fact that the mobile site does not work at ALL. Why? GoDaddy serves up a parked page. Incompetence. I'll have to fix that, too. Grrrr.