Page 4 of 5 FirstFirst ... 2345 LastLast
Results 31 to 40 of 50
  1. #31
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
    Posts
    7,460
    Plugin Contributions
    8

    Default Re: User cannot log in nor reset password

    The flushdns gets rid of any resolves at the computer level
    Code:
    Microsoft Windows [Version 10.0.17134.765](c) 2018 Microsoft Corporation. All rights reserved.
    
    
    C:\Users\john>ipconfig /flushdns
    
    
    Windows IP Configuration
    
    
    Successfully flushed the DNS Resolver Cache.
    
    
    C:\Users\john>
    If anything is hung up in there, this will clear it.

    The tracert (Trace Route) will tell you what route the person's computer takes to get to thesite.com. In the example below, you'll see that zencart.com must first be resolved to its IP. Then, the system tells you what route it takes to get there. You'll first need to check that the IP that thesite.com resolves to is the correct IP for the actual site.
    Code:
    Microsoft Windows [Version 10.0.17134.765](c) 2018 Microsoft Corporation. All rights reserved.
    
    
    C:\Users\john>tracert zencart.com
    
    
    Tracing route to zencart.com [104.236.245.70]
    over a maximum of 30 hops:
    
    
      1     2 ms     2 ms     1 ms  READYSHARE [192.168.1.1]
      2     4 ms     3 ms     4 ms  10.31.0.1
      3     3 ms     4 ms     4 ms  38.142.208.146
      4     6 ms     5 ms     5 ms  38.142.208.145
      5    11 ms    10 ms    10 ms  be2292.ccr42.iah01.atlas.cogentco.com [154.54.1.81]
      6    11 ms    11 ms    12 ms  be3486.rcr22.iah02.atlas.cogentco.com [154.54.30.166]
      7    13 ms    11 ms    12 ms  be3632.nr51.b023723-0.iah02.atlas.cogentco.com [154.24.45.58]
      8    14 ms    15 ms    14 ms  telia.iah02.atlas.cogentco.com [154.54.12.78]
      9    29 ms    29 ms    30 ms  atl-b24-link.telia.net [62.115.116.47]
     10    30 ms    29 ms    31 ms  atl-b22-link.telia.net [62.115.113.24]
     11    49 ms    48 ms    49 ms  ash-bb3-link.telia.net [62.115.125.190]
     12    46 ms    46 ms    46 ms  nyk-bb3-link.telia.net [62.115.141.245]
     13    48 ms    49 ms    51 ms  nyk-b3-link.telia.net [62.115.140.223]
     14    49 ms    48 ms    49 ms  digitalocean-ic-306497-nyk-b3.c.telia.net [62.115.45.6]
     15     *        *        *     Request timed out.
     16    49 ms    49 ms    49 ms  104.236.245.70
    
    
    Trace complete.
    
    
    C:\Users\john>
    A "Request timed out." Is generally not a problem. What we want to see is the "Trace complete" going to the correct IP.
    Did you read the posting tips?!?
    Responsive Color Changes for 155-156c demo here.
    Zen Cart PCI Compatible Hosting

  2. #32
    Join Date
    Feb 2009
    Posts
    747
    Plugin Contributions
    0

    Default Re: User cannot log in nor reset password

    You'll first need to check that the IP that thesite.com resolves to is the correct IP for the actual site.
    What would be the IP of the site (my ZC store I guess)?

  3. #33
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
    Posts
    7,460
    Plugin Contributions
    8

    Default Re: User cannot log in nor reset password

    thesite.com would be the site that everyone is trying to access.

    You can do the tracert on your own machine if you do not know the IP of thesite.com.

    You'll note that I keep using thesite.com as you haven't given us any info as to the site in question.
    Did you read the posting tips?!?
    Responsive Color Changes for 155-156c demo here.
    Zen Cart PCI Compatible Hosting

  4. #34
    Join Date
    Feb 2009
    Posts
    747
    Plugin Contributions
    0

    Default Re: User cannot log in nor reset password

    Quote Originally Posted by dbltoe View Post
    [/I]You'll note that I keep using thesite.com as you haven't given us any info as to the site in question.
    Yes, I understood that.
    If it can help (if someone wants to test), my site is https://creationcassel.com/store/

  5. #35
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
    Posts
    7,460
    Plugin Contributions
    8

    Default Re: User cannot log in nor reset password

    The only problem I see at the site is that you can get to all pages with or without www. as the prefix to creationcasselDOTcom/store. This duplicity MIGHT be part of the problem.

    Your SSL is apparently set for the non-www URL but, you can still use the www to reach the site. Do you still list www. in your configure.php files? Make sure it all matches the SSL as far as www or non-www.

    Scrapbook Campus will not resolve to www. but, it appears its SSL is for www.

    so many things trying to happen from one spot!
    Did you read the posting tips?!?
    Responsive Color Changes for 155-156c demo here.
    Zen Cart PCI Compatible Hosting

  6. #36
    Join Date
    Feb 2009
    Posts
    747
    Plugin Contributions
    0

    Default Re: User cannot log in nor reset password

    Quote Originally Posted by dbltoe View Post
    The only problem I see at the site is that you can get to all pages with or without www. as the prefix to creationcasselDOTcom/store. This duplicity MIGHT be part of the problem.

    Your SSL is apparently set for the non-www URL but, you can still use the www to reach the site. Do you still list www. in your configure.php files? Make sure it all matches the SSL as far as www or non-www.

    Scrapbook Campus will not resolve to www. but, it appears its SSL is for www.

    so many things trying to happen from one spot!
    Trying to understand here.
    Why would this "duplicity" block someone's IP?
    Why would that only affect one customer? (at least, I didn't get any other email about it)
    Why do you mention the Campus?
    Also, I have two sites on the same domain: https://creationcassel.com/store (which is problematic) and https://creationcassel.com/blog/ which the member can access without any issue. Wouldn't the SSL affect both equally?

  7. #37
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
    Posts
    7,460
    Plugin Contributions
    8

    Default Re: User cannot log in nor reset password

    I'm still not convinced that ANY IP is being blocked as no one has gotten a denial of the site or its log in. They are reaching the site and then being denied log in. They are also able to view the site without logging in. At least, that's what I am reading here. Please let me know if this is not the case. Because......

    It seems that the block is after the person enters data into a form.

    Form data is normally secured and has the https:// in the address bar of the browser. However, if the SSL is set for non-www and the user is using www, we have found it happen that the transaction fails as it was not "coming from" the properly annotated URL ( www vs non-www).
    Last edited by dbltoe; 30 May 2019 at 10:34 PM.
    Did you read the posting tips?!?
    Responsive Color Changes for 155-156c demo here.
    Zen Cart PCI Compatible Hosting

  8. #38
    Join Date
    Feb 2009
    Posts
    747
    Plugin Contributions
    0

    Default Re: User cannot log in nor reset password

    Quote Originally Posted by dbltoe View Post
    I'm still not convinced that ANY IP is being blocked as no one has gotten a denial of the site or its log in. They are reaching the site and then being denied log in. They are also able to view the site without logging in. At least, that's what I am reading here. Please let me know if this is not the case. Because......

    It seems that the block is after the person enters data into a form.

    Form data is normally secured and has the https:// in the address bar of the browser. However, if the SSL is set for non-www and the user is using www, we have found it happen that the transaction fails as it was not "coming from" the properly annotated URL ( www vs non-www).
    You are correct in your description of the situation. However, if that was the explanation, why would it affect only her (and her son) and no other customers? I have had successful logins and purchases from others.

  9. #39
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
    Posts
    7,460
    Plugin Contributions
    8

    Default Re: User cannot log in nor reset password

    You never know what might be different between each of them and the rest of the world. We find that often the son has "set up" mom's computer. Also, could be that son's computer is mom's old one. Never can count out a possibility until it is proven wrong.
    Once you eliminate the impossible, whatever remains, no matter how improbable, must be the truth.
    Something is causing the "lines of communication" to be crossed.

    If it's not a hard-coded link to infinity, it might be this.

    Somehow the two computers are the same while, at the same time, being different from all others out there.
    Did you read the posting tips?!?
    Responsive Color Changes for 155-156c demo here.
    Zen Cart PCI Compatible Hosting

  10. #40
    Join Date
    Jul 2012
    Posts
    15,022
    Plugin Contributions
    17

    Default Re: User cannot log in nor reset password

    Quote Originally Posted by mc12345678 View Post
    Also for the site in question, is it all https:, only as needed for the transfer of information intended to be encrypted (ENABLE_SSL set to true and HTTP_SERVER starting with http:) or only http: (ENABLE_SSL set to false and HTTP_SERVER starting with http:)?
    Now that have seen the site, the answer to this question is/was basically that the whole site is https: however I note a minor variation.

    Quote Originally Posted by dbltoe View Post
    The only problem I see at the site is that you can get to all pages with or without www. as the prefix to creationcasselDOTcom/store. This duplicity MIGHT be part of the problem.

    Your SSL is apparently set for the non-www URL but, you can still use the www to reach the site. Do you still list www. in your configure.php files? Make sure it all matches the SSL as far as www or non-www.

    Scrapbook Campus will not resolve to www. but, it appears its SSL is for www.

    so many things trying to happen from one spot!
    As dbltoe pointed out, the site is accessible by both www. and non-www.

    When accessed without www. all of the internal links point to https: and the page is redirected to https: when accessed with http:. *BUT* if the page is accessed with the www. prefix, then the internal links are http: as if the page is not recognized to be loaded with the SSL. At the same time, a mixed content message is provided... This is something I've not seen before. Usually even if the site has been reachable with www. and the certificate expected non-www. the links would still be https: but the page format may be text on white... (CSS not loaded)
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...
    Upgraded to Zen Cart V1.5.3 from V1.5.1 from V1.5.0 from V1.3.9h

 

 
Page 4 of 5 FirstFirst ... 2345 LastLast

Similar Threads

  1. Replies: 6
    Last Post: 2 Dec 2017, 11:10 PM
  2. v151 Cannot log into the admin page, or reset the password... any help?
    By brandi_jo in forum General Questions
    Replies: 3
    Last Post: 13 Jan 2014, 03:36 AM
  3. Cannot reset admin password
    By bishoptech in forum Customization from the Admin
    Replies: 23
    Last Post: 16 Feb 2012, 01:51 AM
  4. Cannot reset password
    By europod in forum General Questions
    Replies: 2
    Last Post: 27 Nov 2006, 04:47 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR