Originally Posted by
mc12345678
It's an appropriate place to look, just wanted to be sure to understand. I would have been significantly worried if you had said you checked the site's access logs and even this customer's attempt to login had not been logged there.
Obviously you're able to login to the admin, have you attempted to login as a customer (other than as the one having the problem)? Are you able to create a new customer account from your own computer? Basically try to determine the breadth of the problem.
It doesn't seem like it is session related because of the admin operation, but that probably shouldn't be ruled out.
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