Page 3 of 5 FirstFirst 12345 LastLast
Results 21 to 30 of 50
  1. #21
    Join Date
    Jul 2012
    Posts
    14,574
    Plugin Contributions
    17

    Default Re: User cannot log in nor reset password

    Also are all attempts being made off of the same network? E.g. Home network where a single router or network host is involved?

    Also for the site in question, is it all https:, only as needed for the transfer of information intended to be encrypted (ENABLE_SSL set to true and HTTP_SERVER starting with http:) or only http: (ENABLE_SSL set to false and HTTP_SERVER starting with http:)?
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...
    Upgraded to Zen Cart V1.5.3 from V1.5.1 from V1.5.0 from V1.3.9h

  2. #22
    Join Date
    Feb 2009
    Posts
    738
    Plugin Contributions
    0

    Default Re: User cannot log in nor reset password

    Quote Originally Posted by mc12345678 View Post
    Also are all attempts being made off of the same network? E.g. Home network where a single router or network host is involved?

    Also for the site in question, is it all https:, only as needed for the transfer of information intended to be encrypted (ENABLE_SSL set to true and HTTP_SERVER starting with http:) or only http: (ENABLE_SSL set to false and HTTP_SERVER starting with http:)?
    All the tests were done with various devices on the same network/router. However, later in the evening, she asked someone else (her son), who has a different IP, to try and he also had the same issues. I am waiting to hear what IP they have, if they are similar or very different.

    As for https, i also thought of that, since i installed that ssl since her last purchase. I tried to use the http URL but it would immediately revert to https:

  3. #23
    Join Date
    Sep 2009
    Location
    Stuart, FL
    Posts
    9,103
    Plugin Contributions
    72

    Default Re: User cannot log in nor reset password

    Do you have an IP-blocking (.htaccess or otherwise) or captcha-like customizations for the site? As you've said, it sure sounds like something's blocking your customer's IP address.

  4. #24
    Join Date
    Feb 2009
    Posts
    738
    Plugin Contributions
    0

    Default Re: User cannot log in nor reset password

    Quote Originally Posted by lat9 View Post
    Do you have an IP-blocking (.htaccess or otherwise) or captcha-like customizations for the site? As you've said, it sure sounds like something's blocking your customer's IP address.
    I never installed any IP blocking mod or set anything up.
    The only thin I did on my end since her last purchase 3 weeks ago, is install the SSL on my domain.
    Is there a setting in ZC that could have been "accidentally" changed? And if so, where should i check?

  5. #25
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
    Posts
    7,283
    Plugin Contributions
    8

    Default Re: User cannot log in nor reset password

    I was thinking IP blocking from the beginning but, wouldn't that keep the customer from ever seeing the log in screen at all?

    Until the problem with another computer, I was thinking a windows host file redirect to an older site or DNS cache problem.

    Would be interesting to see a tracert after flushing the DNS on both machines.

    If windows, open DOS window == enter "ipconfig /flushdns" without the quotation marks == enter "tracert thesite.com" without quotes where thesite is the site in question.

    The "tracert thesite.com" should resolve to the IP address of the site in question.

    Had a couple of occasions where the host file had been munged to send the customer to the new site while old site was still active. When the old site was turned off, the new site was moved to its new server with a different IP.

    Please Note: This is still just a WAG for a very weird problem.
    Did you read the posting tips?!?
    Responsive Color Changes for 155-156c demo here.
    Zen Cart PCI Compatible Hosting

  6. #26
    Join Date
    Feb 2009
    Posts
    738
    Plugin Contributions
    0

    Default Re: User cannot log in nor reset password

    Would be interesting to see a tracert after flushing the DNS on both machines.
    Which both machines?

  7. #27
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
    Posts
    7,283
    Plugin Contributions
    8

    Default Re: User cannot log in nor reset password

    Customer and son
    Did you read the posting tips?!?
    Responsive Color Changes for 155-156c demo here.
    Zen Cart PCI Compatible Hosting

  8. #28
    Join Date
    Feb 2009
    Posts
    738
    Plugin Contributions
    0

    Default Re: User cannot log in nor reset password

    Quote Originally Posted by dbltoe View Post
    Customer and son
    I can ask but I don't know what it would say to do that with the son's computer as he never used that site before, so nothing would be "on his computer" or in cache or anything of the sort.

  9. #29
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
    Posts
    7,283
    Plugin Contributions
    8

    Default Re: User cannot log in nor reset password

    It's just my "dog with a bone" method of troubleshooting. By looking at both, you can rule out or include dns/ip spoofing.
    Did you read the posting tips?!?
    Responsive Color Changes for 155-156c demo here.
    Zen Cart PCI Compatible Hosting

  10. #30
    Join Date
    Feb 2009
    Posts
    738
    Plugin Contributions
    0

    Default Re: User cannot log in nor reset password

    As I said, i can definitely ask them, however, i am not even sure what i am looking for or what it would mean.
    Would we get information to copy and paste here for interpretation or would that do something that would/should allow them to log in?

 

 
Page 3 of 5 FirstFirst 12345 LastLast

Similar Threads

  1. Replies: 6
    Last Post: 2 Dec 2017, 11:10 PM
  2. v151 Cannot log into the admin page, or reset the password... any help?
    By brandi_jo in forum General Questions
    Replies: 3
    Last Post: 13 Jan 2014, 03:36 AM
  3. Cannot reset admin password
    By bishoptech in forum Customization from the Admin
    Replies: 23
    Last Post: 16 Feb 2012, 01:51 AM
  4. Cannot reset password
    By europod in forum General Questions
    Replies: 2
    Last Post: 27 Nov 2006, 04:47 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR