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  1. #1
    Join Date
    Aug 2014
    Location
    Golden, MO
    Posts
    5
    Plugin Contributions
    0

    Default Shipping modules ceasing to function

    Whenever customers attempt to purchase items from a website I moderate, they're not getting shipping options. Nothing has changed internally as far as I know and I'm not sure how to fix this. Anyone have an idea?

    http://priertiresupply.com

    If anyone wants to create the test, I just added an item to the shopping cart and tried to check out or estimate shipping, and the options aren't properly populating.

  2. #2
    Join Date
    Sep 2009
    Location
    Stuart, FL
    Posts
    12,478
    Plugin Contributions
    88

    Default Re: Shipping modules ceasing to function

    What shipping modules do you have enabled? Very, very nice site BTW!

  3. #3
    Join Date
    Aug 2014
    Location
    Golden, MO
    Posts
    5
    Plugin Contributions
    0

    Default Re: Shipping modules ceasing to function

    United Parcel Service and United States Postal Service modules are used and enabled, the rest seem to be disabled.

  4. #4
    Join Date
    Feb 2006
    Location
    Tampa Bay, Florida
    Posts
    9,684
    Plugin Contributions
    123

    Default Re: Shipping modules ceasing to function

    See PM.
    That Software Guy. My Store: Zen Cart Modifications
    Available for hire - See my ad in Services
    Plugin Moderator, Documentation Curator, Chief Cook and Bottle-Washer.
    Do you benefit from Zen Cart? Then please support the project.

  5. #5
    Join Date
    May 2008
    Posts
    25
    Plugin Contributions
    0

    Default Re: Shipping modules ceasing to function

    I have this exact same problem. Store has been running flawlessly for years, then sometime in the last couple of weeks I started getting calls from customers saying that there are no shipping options being shown. Tested myself and sure enough, the following is shown:

    SHIPPING METHOD
    United Parcel Service United Parcel Service
    We are unable to obtain a rate quote for UPS shipping.Please contact the store if no other alternative is shown.

    United States Postal Service United States Postal Service
    We are unable to find a USPS shipping quote suitable for your mailing address and the shipping methods we typically use.If you prefer to use USPS as your shipping method, please contact us for assistance.(Please check that your Zip Code is entered correctly.)

    Also, on the same page the "Checkout with Paypal" button no longer works (meaning, it doesn't show up as a link you can click on) and in the previous pages when you try to use Paypal Express Checkout, it works only until it sends you back to the merchant where you end up on a blank page that says "OK" and nothing else.

    Any help would be greatly appreciated!

    Running version 1.5.5a, site is www.tweakdperformance.com
    Last edited by Dr Tweak; 7 Jun 2019 at 03:47 AM.

  6. #6
    Join Date
    Feb 2006
    Location
    Tampa Bay, Florida
    Posts
    9,684
    Plugin Contributions
    123

    Default Re: Shipping modules ceasing to function

    Two things to check:
    - update the USPS and UPS shipping modules so you have the latest code.
    - run extras/curltester.php to be sure your site can connect to USPS and UPS.
    That Software Guy. My Store: Zen Cart Modifications
    Available for hire - See my ad in Services
    Plugin Moderator, Documentation Curator, Chief Cook and Bottle-Washer.
    Do you benefit from Zen Cart? Then please support the project.

 

 

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