install - new

[rinboonies2]

I am trying to install zc into my site on thecottoncabana.com and I get as far as the Prerequisites an it says:

CURL problems detected: 0 => [ 301 Moved Permanently Moved Permanently The document has moved here. ] and

MySQL Support = OFF Click here for more info

click here does nothing and I cannot install the cart. please help!!!!

[swguy]

You may need to upgrade your account - call your hoster.

[rinboonies2]

You may need to upgrade your account - call your hoster.

I have talked with bluehost. they upgraded my php from 7.0 to 7.3 and I am still getting these:
ATTENTION: Problems Found

CURL problems detected: 0 => [ 301 Moved Permanently Moved Permanently The document has moved here. ] and

System Inspection Results
Webserver = Apache
HTTP Host = thecottoncabana.com
Path_Translated = /home1/thecoty4/public_html/catalog/zc_install/index.php(SCRIPT_FILENAME)
Real Path = /home1/thecoty4/public_html/catalog
Server Free Disk Space = 1163.36 GB
PHP O/S = Linux
PHP API Mode = cgi-fcgi
PHP Max Execution Time per page = 30
MySQL Support = OFF Click here for more info
PHP Version = 7.3.6
PHP Version = 7.3.6
PHP Sessions Support = ON
PHP Session.AutoStart = OFF
PHP session.use_trans_sid = OFF
Suggested SQL Cache Folder = /home1/thecoty4/public_html/catalog/cache
PHP GD Support = ON
GD Version = GD bundled (2.1.0 compatible)
PHP ZLIB Compression Support = ON
PHP OpenSSL Support = ON
PHP cURL Support = ON
CURL NON-SSL Capability = CURL problems detected: 0 => [
Moved Permanently
The document has moved here.
] Click here for more info
CURL SSL Capability = Okay
PHP Upload Support = ON upload_max_filesize=256M; post_max_size=260M
PHP Upload TMP dir =
Apache .htaccess Support = ON

note: it says my sql support is off, they say it does not turn off. how do I fix this?

[dbltoe]

What do you get when you click on the mysql support "Click here for more info."

[rinboonies2]

it does nothing when I click it

[mc12345678]

This error, while reporting an issue with "mysql" is really a result of failing the test for the extension mysqli. Note the i at the end. The specific test via php is

extension_loaded('mysqli');

Could create a file at the root of your domain (e.g. mysqli_test.php) with the following code and request bluehost to access it while they attempt to resolve the issue:

<?php

echo 'mysqli extension is loaded: ' . (extension_loaded('mysqli') ? 'true' : 'false');

You could also add to that a call to show all of the php info related to the server by adding the following on a new line at the end of the above:

echo phpinfo();

Which will show the extensions installed among many other characteristics of the php installation.

[rinboonies2]

can I install a lower version since it still does not work. Bluehost has added every thing that you suggested. they said the server php is 7.0 but increased mine to 7.3 then we trie it at 7.2. still no go. so I don't know it wont work. they said they cannot change the server php due to the fact it is shared.

[mc12345678]

You can try Zen Cart version 1.5.5f, but it performs the same check for the same extension and therefore may have the same result.

There *ARE* others here that use bluehost to successfully run Zen Cart.

What were the results of the above test and have you shared this thread with bluehost?

[rinboonies2]

I deleted everything and reinstalled version 1.5.6a and it is working really good.

[swguy]

Before you get too far, I'd encourage you to back up your configure files, wipe the slate and install 1.5.6b. HUNDREDS of improvements over 1.5.6a.