install - new

[rinboonies2]

I am trying to install zc into my site on thecottoncabana.com and I get as far as the Prerequisites an it says:

CURL problems detected: 0 => [ 301 Moved Permanently Moved Permanently The document has moved here. ] and

MySQL Support = OFF Click here for more info

click here does nothing and I cannot install the cart. please help!!!!

[swguy]

You may need to upgrade your account - call your hoster.

[rinboonies2]

You may need to upgrade your account - call your hoster.

I have talked with bluehost. they upgraded my php from 7.0 to 7.3 and I am still getting these:
ATTENTION: Problems Found

CURL problems detected: 0 => [ 301 Moved Permanently Moved Permanently The document has moved here. ] and

System Inspection Results
Webserver = Apache
HTTP Host = thecottoncabana.com
Path_Translated = /home1/thecoty4/public_html/catalog/zc_install/index.php(SCRIPT_FILENAME)
Real Path = /home1/thecoty4/public_html/catalog
Server Free Disk Space = 1163.36 GB
PHP O/S = Linux
PHP API Mode = cgi-fcgi
PHP Max Execution Time per page = 30
MySQL Support = OFF Click here for more info
PHP Version = 7.3.6
PHP Version = 7.3.6
PHP Sessions Support = ON
PHP Session.AutoStart = OFF
PHP session.use_trans_sid = OFF
Suggested SQL Cache Folder = /home1/thecoty4/public_html/catalog/cache
PHP GD Support = ON
GD Version = GD bundled (2.1.0 compatible)
PHP ZLIB Compression Support = ON
PHP OpenSSL Support = ON
PHP cURL Support = ON
CURL NON-SSL Capability = CURL problems detected: 0 => [
Moved Permanently
The document has moved here.
] Click here for more info
CURL SSL Capability = Okay
PHP Upload Support = ON upload_max_filesize=256M; post_max_size=260M
PHP Upload TMP dir =
Apache .htaccess Support = ON

note: it says my sql support is off, they say it does not turn off. how do I fix this?

[dbltoe]

What do you get when you click on the mysql support "Click here for more info."

[rinboonies2]

it does nothing when I click it

[mc12345678]

This error, while reporting an issue with "mysql" is really a result of failing the test for the extension mysqli. Note the i at the end. The specific test via php is

extension_loaded('mysqli');

Could create a file at the root of your domain (e.g. mysqli_test.php) with the following code and request bluehost to access it while they attempt to resolve the issue:

<?php

echo 'mysqli extension is loaded: ' . (extension_loaded('mysqli') ? 'true' : 'false');

You could also add to that a call to show all of the php info related to the server by adding the following on a new line at the end of the above:

echo phpinfo();

Which will show the extensions installed among many other characteristics of the php installation.