Customers unable to complete orders for gift certificates

[lavs]

I recently had version v1.5.5f installed. Since then, the gift certificate purchase has not been working. Customer can add the GC to their shopping cart and go to checkout, but cannot complete the purchase. It just continually goes back to the Checkout :: Select Shipping/Payment and Confirm Your Order page. Help!

[dbltoe]

Check the logs folder for any debug files. Post them using the #

[lavs]

Check the logs folder for any debug files. Post them using the #

Hi Linda, I do have one debug file called myDEBUG-one_page_checkout-6128-2019-05-20.log

Not sure how to post that file? Sorry to be a pain!

[dbltoe]

I guess I can now go join a girl's track team and add Linda to the AKA. I'll see what the wife and kids think about that.

Anywho..... Copy the text, hit the pound sign # in the Reply area, and paste the text. Then, post.

[barco57]

That log has now been removed, it was a test debug log for OPC when I tested it and was full of my personal info... not relevant to this problem

[lat9]

What version of One Page Checkout is being used? There were issues with the checkout of virtual products (like GCs) in previous OPC versions.

[swguy]

... and does it ONLY fail when one page checkout is used? Can you revert to standard checkout and verify it there to be sure?

[barco57]

Problem has been resolved by updating OPC