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  1. #1
    Join Date
    Mar 2009
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    Default Customers unable to complete orders for gift certificates

    I recently had version v1.5.5f installed. Since then, the gift certificate purchase has not been working. Customer can add the GC to their shopping cart and go to checkout, but cannot complete the purchase. It just continually goes back to the Checkout :: Select Shipping/Payment and Confirm Your Order page. Help!

  2. #2
    Join Date
    Jan 2004
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    N of San Antonio TX
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    Default Re: Customers unable to complete orders for gift certificates

    Check the logs folder for any debug files. Post them using the #
    Did you read the posting tips?!?
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  3. #3
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    Default Re: Customers unable to complete orders for gift certificates

    Quote Originally Posted by dbltoe View Post
    Check the logs folder for any debug files. Post them using the #
    Hi Linda, I do have one debug file called myDEBUG-one_page_checkout-6128-2019-05-20.log

    Not sure how to post that file? Sorry to be a pain!

  4. #4
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    Jan 2004
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    Default Re: Customers unable to complete orders for gift certificates

    I guess I can now go join a girl's track team and add Linda to the AKA. I'll see what the wife and kids think about that.

    Anywho..... Copy the text, hit the pound sign # in the Reply area, and paste the text. Then, post.
    Did you read the posting tips?!?
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  5. #5
    Join Date
    Apr 2006
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    West Salem, IL
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    Default Re: Customers unable to complete orders for gift certificates

    That log has now been removed, it was a test debug log for OPC when I tested it and was full of my personal info... not relevant to this problem
    Mike
    GeekHost - Zen Cart Certified & PCI Compliant Hosting
    The Zen Cart Forum...Better than a monitor covered with post-it notes!

  6. #6
    Join Date
    Sep 2009
    Location
    Stuart, FL
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    Default Re: Customers unable to complete orders for gift certificates

    What version of One Page Checkout is being used? There were issues with the checkout of virtual products (like GCs) in previous OPC versions.

  7. #7
    Join Date
    Feb 2006
    Location
    Tampa Bay, Florida
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    Default Re: Customers unable to complete orders for gift certificates

    ... and does it ONLY fail when one page checkout is used? Can you revert to standard checkout and verify it there to be sure?
    That Software Guy, Plugin Moderator. Store: Zen Cart Modifications
    Available for hire - See my ad in Services
    Contributions: Quantity Discounts, Better Together, SMS on Sale, Gift Wrap at Checkout, and more.

  8. #8
    Join Date
    Apr 2006
    Location
    West Salem, IL
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    Default Re: Customers unable to complete orders for gift certificates

    Problem has been resolved by updating OPC
    Mike
    GeekHost - Zen Cart Certified & PCI Compliant Hosting
    The Zen Cart Forum...Better than a monitor covered with post-it notes!

 

 

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