Results 1 to 2 of 2
  1. #1
    Join Date
    Jul 2019
    Plugin Contributions

    Default Customer orders not showing up

    I apologize in advance, I am by no means a web site developer, I have to google tutorials for just about everything I need to do on the back end of my website. With that being said...I run version v1.5.1 and I use SIM for my payment module. Since 6/26/19 my customers willtry to place an order and it tells them their credit card can not be processed but it charges them anyway. I will receive a settlement report email from showing a transaction and that transaction does show up in my bank account. However, my customer receives nothing from my website confirming an order or confirming a payment. I also do not receive an order confirmation from my website nor does an order show up under the "orders" tab on my site. I've called and they said the only change they've made recently was with the MD5 Hash, which was right around the same time frame as my problems starting. Any help would be greatly appreciated, but be kind, I am green!

    Thank You!!!

  2. #2
    Join Date
    Jan 2004
    N of San Antonio TX
    Plugin Contributions

    Default Re: Customer orders not showing up

    Please only post once on any given problem. Answer at
    Did you read the posting tips?!?
    Responsive Color Changes for 155-156c demo here.
    Zen Cart PCI Compatible Hosting



Similar Threads

  1. v151 Free orders not showing up in the admin/customer/orders
    By jodean in forum Managing Customers and Orders
    Replies: 10
    Last Post: 12 Jan 2016, 05:23 PM
  2. v150 Customer Orders not Showing up?
    By konzo in forum General Questions
    Replies: 1
    Last Post: 1 Aug 2012, 02:58 AM
  3. Orders Not Showing In Customer Accoung
    By JustSoScrappy in forum General Questions
    Replies: 13
    Last Post: 7 Jan 2012, 02:04 AM
  4. Customer Orders Not Showing
    By lions1855 in forum Managing Customers and Orders
    Replies: 3
    Last Post: 16 Apr 2010, 12:55 AM
  5. Customer details on orders not showing
    By in forum General Questions
    Replies: 1
    Last Post: 17 Dec 2008, 02:38 AM


Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
Zen-Cart, Internet Selling Services, Klamath Falls, OR