Hello,
Thank you for getting back to us with the database information.
I have checked for the issue and could see that the domain is hosted in your VPS plan and there is a high resource usage by the website. The load average on the server is as follows:
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load average: 145.18, 97.10, 61.68
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I could see that the highest resources are being used by the script below:
================================================================================ ============================================
38038 sammirah 20 0 353340 9824 0 D 1.8 0.5 0:00.07 /opt/cpanel/ea-php73/root/usr/bin/php-cgi /home/sammirah/public_html/webstore/index.php
================================================================================ ==================
I would suggest you to optimize the script and due to the high usage, the mysql service is going down. Hence, the website is showing the database error. I would suggest you to contact your web developer and check this further with them. They should be able to assist you with optimizing the website script for you.
If you should need any further assistance, feel free to contact us. We are available 24/7.
Thank you!
Sumith V
Web Administrator
Site5 Web Hosting |
http://www.site5.com
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